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崗位職責/職位描述

FINANCIAL RETURNS

·????Validate of the potential ofassigned accounts and create account plans as per the IHG hotels standardoperating procedures

·????Develop the assigned accountportfolio to meet set goals and maximise profitability

·????Gather information oncurrent and prospective clients / contacts to generate incremental business

·????Maintain effective control ofsales expenses

財務回報

·???? - 根據洲際酒店集團酒店標準運營程序，評估指定客戶的潛力并制定客戶計劃

·???? - 開發指定的客戶組合，以實現既定目標并最大限度地提高盈利能力

·???? - 收集現有和潛在客戶/聯系人的信息，以創造更多業務

·???? - 有效控制銷售費用

PEOPLE

·????Use both account interactionand publicly available tools to monitor competitors' activities as it relatesto both the hotel and the portfolio of accounts and share relevant informationwith key stakeholders in line with hotel procedures

·????Provide feedback to managementon changing market conditions, including competition and market trends

·????Involve Director of Sales /Assistant Director of Sales where appropriate on sales calls and sales meetings

·????Communicate to his/her superiorany issues encountered and other relevant information

·????Attend and participate in andwhere appropriate, organise training sessions, daily briefings and othermeetings as required

·????Where applicable, supervise, manageand train Sales Executives and Sales Coordinators in carrying out theirresponsibilities

人員

·???? - 利用客戶互動和公開工具，監測競爭對手與酒店和客戶組合有關的活動，并按照酒店程序與主要利益相關者分享相關信息

·???? - 就不斷變化的市場條件（包括競爭和市場趨勢）向管理層提供反饋意見

·???? - 酌情讓銷售總監/銷售助理參與銷售電話和銷售會議

·???? - 向上級匯報遇到的任何問題及其他相關信息

·???? - 出席并參與培訓課程、每日簡報和其他必要的會議，并在適當時組織這些會議

·???? - 酌情監督、管理和培訓銷售主管和銷售協調員履行職責

GUEST EXPERIENCE

·????Network within one’s portfolioof accounts to build relationships with key decision makers and other relevantstaff

·????Conduct client meetings as wellas planning and coordinating site introduction tours and inspections

·????Handle and manage clients’queries or issues

·????Be proactive and responsiblefor the follow up of new sales leads to enhance guest experience

·????Develop and maintain contactwith business generators (MICE Planners; travel agents; etc.)

客戶體驗

·???? - 在自己的客戶組合中建立網絡，與關鍵決策者和其他相關人員建立關系

·???? - 召開客戶會議，規劃和協調現場介紹參觀和視察活動

·???? - 處理和管理客戶的詢問或問題

·???? - 積極主動并負責跟進新的銷售線索，以提升客戶體驗

·???? - 發展并保持與業務創造者（會展策劃人、旅行社等）的聯系

RESPONSIBLE BUSINESS

·????Ensure accurate and timelyupdating of an accurate record of all relevant activities in the provided SalesSystem (i.e. Delphi; Opera; etc.) for future reference and control purposes

·????Update Account and Contactprofiles, attach Account plans, ensure ‘live’ information for action

·????Develop awareness andreputation of the hotel and the brand in the local community.

Perform other duties asassigned.

負責的業務

·???? - 確保在提供的銷售系統（如Delphi、Opera 等）中準確及時地更新所有相關活動的準確記錄，以供今后參考和控制之用

·???? - 更新客戶和聯系人資料，附加客戶計劃，確保 "實時 "信息可供采取行動

·???? - 提高酒店和品牌在當地社區的知名度和美譽度。

履行分配的其他職責。