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崗位職責/職位描述

·Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures

·按照既定標準和工作程序，對客房、走廊、布草房和餐具柜進行清潔。

·Replenishes guest supplies

·補充客用品。

·Ensures guest services specified by superiors and guests requests are promptly and courteously met

·及時、禮貌的完成上級指定的對客服務并滿足客人的要求。

·Reports damage or malfunction in hotel rooms to superior

·向上級匯報酒店客房內的損壞或故障情況。

·Maintains equipment in proper state of cleanliness and repair

·保證設備的清潔和修繕。

·Maintains a section room report

·完成區域客房報告。

·Maintains a daily room checklist

·完成每日客房檢查工作單。

·Meets with superior and takes on daily assigned tasks

·與上級會面并承擔每日分配的任務。

·Reports and submits lost and found articles to superior immediately

·及時向上級匯報和上交與客人遺失物品。

·Report guest complaints to superior immediately

·及時向上級匯報客人的投訴。

·Reports unusual behavior/activities on floors to supervisor

·向上級匯報樓層里的反常行為和活動。

·Records room status in allocated section accurately

·準確記錄在劃定的區域內的房間情況。

·Complies with hotel’s health, safety and hygiene policy

·遵守酒店的健康、安全和衛生政策。

·Adheres to personal grooming and hygiene standards

·保持個人儀容和衛生標準。

·Attends meetings and training sessions as required

·按要求參加會議和培訓活動。

·Creates and maintains floral arrangements

·制作并保持插花。

·Carry out valet services when required including delivery of linen or processing laundry orders

·如有需求則完成貼身管家服務，包括派送布草或處理洗衣預訂等。