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崗位職責/職位描述

·???????? Communicates politely and display courtesy to guests and internal customers

·???????? 與客人和內部客戶禮貌、友好的交流 。

·???????? Provides direction to the Kitchen helpers, including Commis, Cooks, Kitchen Attendants and Stewards

·???????? 指導廚房幫手，包括廚師、廚房服務員和管事的工作。

·???????? Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information

·???????? 與上級交流疑難問題，客人或內部客戶的意見以及其它相關信息 。

·???????? Establishes and maintains effective employee working relationships

·???????? 與員工建立并保持良好的工作關系 。

·???????? Attends and participates in daily briefings and other meetings as scheduled

·???????? 按計劃參加并參與每日例會及其它會議。

·???????? Attends and participates in training sessions as scheduled

·???????? 按計劃參加培訓活動 。

·???????? Prepares in advance food, beverage, material and equipment needed for the service

·???????? 事先準備服務所需的食品、飲料、材料和設備。

·???????? Cleans and re-sets his/her working area

·???????? 清潔并整理工作區域。

·???????? Implements the hotel and department regulations, policies and procedures including but not limited to:

·???????? 實施酒店和部門的規定、政策和工作程序，包括但不限于：?

o??? House Rules and Regulation

o??? 酒店的規則和規定

o??? Health and Safety

o??? 健康和安全

o??? Grooming

o??? 儀表儀容

o??? Quality

o??? 質量

o??? Hygiene and Cleanliness

o??? 衛生和清潔

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PEOPLE 員工團隊：

·???????? Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments

同事、主管、團隊及部門間互相合作及信任

·???????? Communicate well to ensure effective shift hand-overs

良好的溝通以保證有效的換班

·???????? Actively participate in organized meetings

積極參加組織的各種會議

·???????? Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication

·???????? 部門及酒店員工間應以專業和積極的方式交往以培養良好的關系，促進團隊精神的發展和確保有效的互動交流

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GUEST EXPERIENCE 賓客體驗：

·???????? Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs

與客人建立保持良好的關系以便滿足客人的需要

·???????? Anticipate guest needs, handle guest enquires, and solve problems

滿足客人的需要，處理他們的需求并為他們解決問題

·???????? Create a positive hotel image in every interaction with internal and external customers

在與每一位酒店或非酒店客人的交往中都 應為酒店樹立一個良好的形象

·???????? Adhere to hotel brand standards

遵循酒店的品牌標準

·???????? Maintain a high level of product and service knowledge in order to explain and sell

services and facilities to guests

非常了解產品與服務知識，以便向客人解釋及出售酒店的服務和設施

·???????? Assist guests and escort them to locations within the hotel at their request

根據客人的要求協助并帶領客人到酒店內所要到的場所

·???????? Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs

掌握酒店推銷節目及活動以便為客人解釋

·???????? Maintain current Hotel information to be able to provide information to guests

掌握并能為客人提供酒店最新的信息