- 職位性質(zhì)：全職
- 工作地區(qū)：北京市朝陽區(qū)
- 招聘人數(shù)：若干
- 學(xué) 歷：不限
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：不限
- 語言要求：英語(熟練)
- 國際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：4.5千-5.5千
- 職位有效期：2026-04-10至2026-07-09
職位：賓客關(guān)系主任 Guest Relations Officer
崗位職責(zé)/職位描述
·???????? Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
·???????? 監(jiān)督客戶關(guān)系部工作人員，以確保來賓始終得到禮貌接待及充分的注意和重視，由此實(shí)現(xiàn)最大的客人滿意度
·???????? Inspects all VIP rooms prior to arrival
·???????? 在貴賓到達(dá)前對貴賓房進(jìn)行檢查
·???????? Greet VIP guests personally
·???????? 親自迎接貴賓
·???????? Liaise with other departments and necessary outside contracts to ensure excellent service delivery
·???????? 與其它部門和必要的外部承包商聯(lián)系，以確保提供高質(zhì)量的服務(wù)
·???????? Oversee maintenance of efficient repeat guest history system
·???????? 對高效的常客客史檔案系統(tǒng)維護(hù)實(shí)施監(jiān)管
·???????? Promote Inter-Hotel sales and in-house facilities
·???????? 促進(jìn)店際銷售及完善內(nèi)部設(shè)施
·???????? Perform such functions as to include but not be limited to:
·???????? 行使下列功能，包括但不僅限于：
o??? IHG Rewards Club and regular guest welcome letters
o??? 向優(yōu)悅會(huì)會(huì)員和常客致歡迎信
o??? Solicitation of IHG Rewards Club applications
o??? 發(fā)展優(yōu)悅會(huì)會(huì)員
o??? Attending to special requests by guests
o??? 回應(yīng)客人提出的特別要求
·???????? Develop and implement guest telephone contact systems
·???????? 開發(fā)和應(yīng)用客人電話聯(lián)系系統(tǒng)
·???????? Handle guest complaints and refer them as necessary, follows up on corrective action
·???????? 處理客人投訴，如有必要?jiǎng)t將其提交給有關(guān)部門，并對糾正措施進(jìn)行跟進(jìn)
·???????? Schedule and attend regular IHG Rewards Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
·???????? 計(jì)劃并參加優(yōu)悅會(huì)和貴賓的定期雞尾酒會(huì)和社會(huì)活動(dòng)，以便進(jìn)一步提高服務(wù)質(zhì)量
·???????? Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
·???????? 查閱來客單，檢查對客人和貴賓的房間分配情況、各類設(shè)施情況以及特別申請
·?????????Experience working in Intercontinental Group hotels is preferred
·?????????具備洲際集團(tuán)旗下酒店工作經(jīng)驗(yàn)優(yōu)先考慮
