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崗位職責/職位描述

Duties and Responsibilities工作職責

FINANCIAL RETURNS財務回報

·???? Develop a strong understanding and knowledge of key sectors targeted by the hotel, and gain sectorial/account expertise when necessary to maximise guest experience

·???? 加強對酒店主要目標領域的深度了解和認識，必要時獲取行業(yè)/客戶的專業(yè)知識，從而使賓客體驗達到極致。

·???? Prepare Weekly Events Forecasts and other supporting documents

·???? 編制每周會務預測報告和其它支持文件。

·???? Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction

·???? 確保及時跟進并爭取客戶和相關部門的戰(zhàn)略伙伴關系，從而推動賓客滿意度達到極致。

·???? Ensure timely delivery of Master Invoice to customers and facilitate payment

·???? 確保及時為客戶提供總賬單并協(xié)助付款。

·???? Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated and reconciled

·???? 與預訂部、市場銷售部和餐飲部密切合作，確保會務的賬目清楚明確。

PEOPLE員工團隊

·???? Team up with counterpart MICE Fulfilment staff to deliver sector/customer specific services when appropriate

·???? 與會務銷售團隊同等職位的員工合作，在必要時為行業(yè)/客戶提供要求的服務。

·???? Partner with the Business Development Team to support new business prospecting

·???? 與業(yè)務拓展團隊合作，支持新業(yè)務的拓展。

·???? Support daily operations of superiors

·???? 支持上級領導的日常運營工作。

·???? Communicate to his/her superior any issues encountered and other relevant information

·???? 與上級領導交流他/她所遇到的問題及其它相關信息。

·???? Attend and participate in training sessions, daily briefings and other meetings as required

·???? 出席并參與培訓課程、每日例會及要求的其它會議。

GUEST EXPERIENCE賓客體驗

·???? In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity

·???? 在會前計劃程序中，向會務策劃人咨詢以確定最佳的會議室布置、會議/茶歇流程的建議、菜單策劃、餐飲協(xié)調(diào)、餐臺布置、裝飾選擇等，以提高會務的效果和效率。

·???? Support the Events Executive/Manager in the daily meeting with each meeting planner to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing

·???? 支持會務統(tǒng)籌主任/經(jīng)理與每位會務策劃人的每日會議，總結當日會務，審查消費情況、賬單及協(xié)議結算之外的開支，并審核預計的最終賬單。

·???? Support the Events Executive/Manager in planning and conducting pre-event meetings with clients and catering staff to determine potential enhancements to the guest experience

·???? 支持會務統(tǒng)籌主任/經(jīng)理計劃并與客戶和餐飲服務員工召開會前準備會，確定有可能提升賓客體驗的地方。

·???? Assigned upon situation, be the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly

·???? 在必要的情況下，作為直接提供協(xié)助的聯(lián)絡人，使賓客的需求能夠迅速得到滿足，會務順利運行。

·???? Organise post-event calls and collect Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities

·???? 組織會后致電客戶，收集反饋調(diào)查表并跟進客戶獲取活動反饋，確定更多的業(yè)務機會。

RESPONSIBLE BUSINESS企業(yè)責任

·???? Develop awareness and reputation of the hotel and the brand in the local community

·???? 在當?shù)厣鐓^(qū)中打造酒店和品牌的認知度和知名度。

·???? Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment

·???? 協(xié)調(diào)各項安全措施，確保會務在干擾和問題最少的情況下順利運行。指導并建議客戶的會議選擇，以及有可能減少浪費，節(jié)約能源，對環(huán)境影響最小的其它可替換選擇。

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Perform other duties as assigned.

執(zhí)行分配的其它工作。

aCCOUNTABILITY責任意識

This is a MICE Events support position in a full service luxury, resort, or major flagship hotel with high volume catering, banquet, and/or convention facilities.

該會務運營支持職位是為全服務式豪華度假村或設有大量的會務餐飲、宴會和/或會議設施的大型旗艦酒店設置的。

Performance of this role should be measured by the following key metrics:

該職位的表現(xiàn)應由以下主要衡量標準來監(jiān)測：

·???? Key Performance Objectives set annually (as per IHG policy)

·???? ?每年制定的KPO (依照IHG 政策)

·???? Process compliance as the indicated compliance in the Standard Operating Procedures

·???? 遵循標準操作程序中列出的流程

·???? Lead Handover Quality

·???? 線索移交質(zhì)量

·???? Other Events KPIs

·???? 其它會務KPI

·???? Repeat sale or upselling revenue

·???? 反復銷售或追加銷售收益

·???? Customer feedback/satisfaction

·???? 客戶反饋/滿意度

QUALIFICATIONS AND REQUIREMENTS任職要求

Relevant experience (base on the JD) in meeting planning and/or relevant experience in the service industry would be an advantage. Type and level of experience required may vary based on size and complexity of operation. Diploma in Hotel Administration, Hotel Management or equivalent. Or combination of required working experience to wave education requirement.

具有酒店政管理，酒店管理或相關的大專學歷，或結合所要求的工作經(jīng)驗適當降低學歷要求。擁有（按職責描述要求）服務業(yè)會務策劃和/或相關經(jīng)驗者優(yōu)先考慮。所要求的經(jīng)驗類型與水平可視運營規(guī)模和復雜程度而有所不同。

Expected to possess the following skills:

應具備以下技能：

·???? Good communication and negotiation skills

·???? 良好的溝通和談判技能。

·???? Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required能夠身先士卒，遵守時間和承諾，按照要求完成任務和項目。

·???? Strong organisational skills required to maintain electronic and paper filing systems

·???? 具有較強的組織技能，能夠維護電子和書面檔案系統(tǒng)。

·???? Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.

·???? 對制度和程序保持高度認識，在必要時能和所有人有效的交流知識。

·???? Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports

·???? 具備清楚而有效的口頭和書面表達能力，能從客戶、技術人員、管理層和團隊成員獲取并向他們傳達信息，以及編制報告。

·???? Excellent PC skills (including MS Office)

·???? 出色的電腦操作技能（包括微軟辦公軟件）