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崗位職責/職位描述

·????????Plans andco-ordinates theprovision of friendly, efficient services to guests

·????????計劃與協調對客人的服務。

·????????Traces relevantstatistics about clientele

·????????跟蹤并統計有關客人的資料。

·????????Greets?Guests upon arrival

·????????在客人到來時，迎接客人。

·????????Rooming?Guests

·????????引領客人到房間。

·????????Assists alldepartments in being receptive to the needs of?guests

·????????協助其他部門滿足客人提出的要求。

·????????Assists staff withlanguage and culture

·????????幫助其他同事了解語言及文化。

·????????Attends recreationactivities when necessary

·????????在需要時，參加文娛活動。

·????????Plans and conducts?group and function rundown meetings

·????????有計劃地組織、安排團隊會議。

·????????Assists in anyother duties when required by the loyalty manager

·????????協助客戶忠誠經理，完成其它職責。

·????????Provides feedbackfrom Guests to loyalty manager foraction?????

·????????給客戶忠誠經理提供客人的反饋

·????????To walk the talk about customer delight and be a role model for yourteam with regards to “customer Delights”.??

·????????在酒店和部門內部作為典范以達到使客人喜出望外

·????????Pays special attention to VIP, IRC and Long Staying Guest.

·????????特別要重視貴賓客人，優悅會會員和常住客人。?????

·????????Leads and guides team, ensures a strong and motivated team. Coaches,counsels and ensures disciplines, provides a clear guidance on daily workduties.??

·????????確保一個強有力的有動力的團隊。指導，建議和確保紀律嚴明。在日常工作中提供清晰的指導原則。

·????????Effectively listens to and assists staff with problems.???

·????????有效地聆聽和幫助員工的一些問題

·????????Displays a positive and passionate attitude towards the accomplishmentof department goals and achievements.???

·????????展示積極和熱情的態度來完成部門的目標