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崗位職責/職位描述

·????????Produces food of high quality accordingto standard recipes

根據標準的菜譜準備高質量的食物

·????????Communicates politely and displaycourtesy to guests and internal customers

與客人和內部顧客交流時應有禮貌

·????????Communicates to his/her superior anydifficulties, guest or internal customer comment and other relevant information

與他們的上級交流意見，如顧客的評論和其他有關的信息

·????????Establishes and maintains effectiveemployee working relationships

建立和保持有效的員工工作關系

·????????Attends and participates in dailybriefings and other meetings as scheduled

參加每日的晨會和其他會議

·????????Attends and participates in trainingsessions as scheduled

根據安排參加培訓課程

·????????Prepares in advance food, beverage,material and equipment needed for the service

提前準備食物、酒水和其他服務所需的用具

·????????Performs related duties and special projects as assigned

履行相關的職責和完成布置的特殊工作

PEOPLE員工團隊：

·????????Demonstrateco-operation and trust with colleagues, supervisors, teams and acrossdepartments

同事、主管、團隊及部門間互相合作及信任

·????????Communicatewell to ensure effective shift hand-overs

良好的溝通以保證有效的換班

·????????Activelyparticipate in organized meetings

積極參加組織的各種會議

·????????Interactwith department and hotel staff in a professional and positive manner to fostergood rapport, promote team spirit and ensure effective two way communication

·????????部門及酒店員工間應以專業和積極的方式交往以培養良好的關系，促進團隊精神的發展和確保有效的互動交流

GUESTEXPERIENCE 賓客體驗：

·????????Build and maintain positive relationships with all internalcustomers and guests in order to anticipate their needs

與客人建立保持良好的關系以便滿足客人的需要

·????????Anticipate guest needs, handle guest enquires, and solveproblems

滿足客人的需要，處理他們的需求并為他們解決問題

·????????Create a positive hotel image in every interaction with internaland external customers

在與每一位酒店或非酒店客人的交往中都應為酒店樹立一個良好的形象

·????????Adhere to hotel brand standards

遵循酒店的品牌標準

·????????Maintain a high level of productand service knowledge in order to explain and sell

servicesand facilities to guests

非常了解產品與服務知識，以便向客人解釋及出售酒店的服務和設施

·????????Assist guests and escort them to locations within the hotelat their request

根據客人的要求協助并帶領客人到酒店內所要到的場所

·????????Maintain knowledge of special programs and events in thehotel in order to recognize and respond to guests needs

掌握酒店推銷節目及活動以便為客人解釋

·????????Maintaincurrent Hotel information to be able to provide information to guests

掌握并能為客人提供酒店最新的信息