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崗位職責(zé)/職位描述

To be fully responsible for the supervision and coordination of various activities related to the Western restaurant. To guide the preparation and service of the staff, coordinate with the kitchen to prepare the specials and recommendations for the day or month. Complete the job and other work assigned by the superior.

要全面負(fù)責(zé)監(jiān)督、協(xié)調(diào)有關(guān)西餐廳各種活動(dòng)。指導(dǎo)員工的準(zhǔn)備、服務(wù)工作，與廚房協(xié)調(diào)好當(dāng)日或每月的特色菜及推薦菜。完成好本職工作及完成上級(jí)布置的其它工作。

CORE WORK ACTIVITIES崗位主要工作職責(zé)

Administration

行政職責(zé):

·           Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.

記錄并保存銷售額，客人的投拆、解決辦法及所涉及的人員和設(shè)備方面的細(xì)節(jié)，以備查尋。

·           Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation.

參加當(dāng)日的晨會(huì)和每月的交流會(huì)議，總結(jié)、討論服務(wù)及工作的準(zhǔn)備情況。

Training and Human Resources

培訓(xùn)和人事責(zé)任:

·           Trains personnel ding to established procedures; conducts orientation of all new employees and ongoing training of all staff.

盡快使新員工熟悉飯店，并對(duì)員工進(jìn)行培訓(xùn)有關(guān)飯店規(guī)章制度。

·           Ensure grooming and general appearance of staff conforms to Hotel standards

確保員工保持良好的儀容儀表。

·           Makes frequent suggestions to Management in reference to restaurant general operation and F&B promotion.

向領(lǐng)導(dǎo)提出建議，以提高工作效率，達(dá)到增加銷售的目的。

·           Establishes effective employee relations maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.

建立良好的人事關(guān)系，在工作中樹(shù)立良好的工作形象，給飯店的客人、客戶、部門經(jīng)理和員工以專業(yè)化及熱情服務(wù)的美好印象。

·           Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.

·確保無(wú)論何時(shí)都應(yīng)提供給員工們一個(gè)沒(méi)有歧視、騷擾和迫害的工作環(huán)境。

·           Treat complaints of harassment and discrimination promptly and confidentially.

·快速和保密地處理有關(guān)騷擾和歧視的投訴。

·           Treat customers and colleagues from all cultural groups with respect and sensitivity.

·對(duì)待來(lái)自不同文化背景的客人和同事都應(yīng)給予尊重和體貼。

·           Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

·辨認(rèn)并處理可能由不同文化引起的矛盾和誤解事件。

Professional Technical Responsibilities

專業(yè)技術(shù)責(zé)任

·           Effective communication skills in both Chinese & English.

有效的中英文溝通能力。

·           Strong guest interaction and interpersonal skill.

優(yōu)秀的對(duì)客服務(wù)和溝通技巧。

·           Possess leadership quality and supervisory skills, independent, committed and well-organized.

具備領(lǐng)導(dǎo)才能，獨(dú)立性強(qiáng)、忠誠(chéng)可靠并具良好的組織計(jì)劃能力。

·           Be good at training and develop the team members.

具備良好的培訓(xùn)及培養(yǎng)下屬的能力。

·           Be familiar with guest experience management, be able to understand and use international brand service management tools.

熟知賓客體驗(yàn)管理、能夠理解并運(yùn)用國(guó)際品牌服務(wù)管理工具。

·           Be expert of Office Software.

熟練操作辦公軟件。

·           More than 2years F&B western management experience.

西餐相關(guān)管理工作兩年及以上經(jīng)驗(yàn)

Miscellaneous

其他

·           All staffs are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

所有員工在工作中都被要求遵守直接主管所發(fā)出的一切合理要求，并且遵循、完成工作。

·           All staffs may be assigned to other duties in the hotel as and when required by business levels.

當(dāng)涉及到商業(yè)層面時(shí)員工須簽署酒店內(nèi)相關(guān)其他責(zé)任。

General Duties:

一般職責(zé)：

·           Abide by Hotel’s and Department’s policy & procedure.

遵守酒店及部門的各種規(guī)章制度。

·           Perform other related duties & special projects as assigned by the supervisor

隨時(shí)執(zhí)行上級(jí)分配的其他相關(guān)任務(wù)或特殊項(xiàng)目。

Health and Safety

健康與安全

·           Ensure that all potential and real Hazards are reported immediately and rectified

確保所有潛在的和實(shí)際的危險(xiǎn)是被立即報(bào)告和糾正的。

·           Be fully conversant with all departmental Fire, Emergency procedures

熟悉各個(gè)部門的消防、緊急事件的處理程序。

·           Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and Staffs

為了客人們和員工們的安全和消防安全，必須確保所有的緊急程序都被預(yù)演、落實(shí)和實(shí)施。

·           Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

在公平的酒店規(guī)則和嚴(yán)格遵守的法律法規(guī)下，確保在酒店內(nèi)所有人的人生和財(cái)產(chǎn)安全。

·           Ensure all Staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

確保所有員工都在部門內(nèi)以安全的方式操作，避免不安全的或者不適合的冒險(xiǎn)的行為造成自己或者其他工作人員的損傷或不便。

Confidentiality

保密制度

·           Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Internet and Email policy

確保保密和安全的存儲(chǔ)所有知識(shí)產(chǎn)權(quán)和數(shù)據(jù)，包括所有印刷品和電子軟件。遵守國(guó)際互聯(lián)網(wǎng)和電子郵件政策。

·           Ensure Hotel, Customer and Staff Information or transactions are kept confidential during or after employment with the company. 

保證酒店、客戶和員工的信息，交易期間或在公司就業(yè)后信息保密。

To be fully conversant with:

需要遵守的

·           Hotel fire procedures

酒店消防規(guī)則

·           Hotel security procedures

酒店保安規(guī)則

·           Hotel Health and Safety policy and procedures

酒店健康與安全政策和規(guī)則

·           Hotel Facilities and attractions

酒店設(shè)備設(shè)施和功能介紹

·           Hotel standards of operation and departmental procedures

酒店運(yùn)營(yíng)部門程序標(biāo)準(zhǔn)

·           Methods of accepted payment of the company

公司的財(cái)務(wù)政策

·           Short and long term company marketing promotions

短期和長(zhǎng)期的公司市場(chǎng)推廣項(xiàng)目