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崗位職責/職位描述

Be responsible for Banquet service, maintain efficient and courteous working attitude. Perform duties ding to hotel regulations. If necessary, finish the work assigned by the supervisor in other parts of the food and beverage department. Finish other work assigned by superior.

負責宴會的服務工作，要保持高效、禮貌的工作態度。根據飯店的規章制度來完成本職工作。如果需要，完成上級布置的餐飲部其它分部的工作。完成上級布置的其它工作。

CORE WORK ACTIVITIES崗位主要工作職責

Administration

行政職責:

·?????????? Controls part-timers hired for specific functions and checks attendance of all permanent and casuals.

負責管理特殊宴會的臨時工，并檢查所有員工的出勤情況。

·?????????? Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.

記錄銷售額、客戶投拆、解決方法及有關人員及設備情況，以備查詢。

·?????????? Makes frequent suggestions to Management in reference to improvement of general operation, cost control and profitability.

向領導提出建議，以提高工作效率，達到增源節流的目的。

·?????????? Sets and serves in functions in dance to the Standard Operating Manual.

根據標準的工作手冊工作與服務。

·?????????? In charge of repair of fixtures, fittings and banquet operating equipment, initiates maintenance request as necessary.

負責燈飾、家具、設備的維修。如需要，填寫維修申請表。

·?????????? Maintains establishment of par stock for operating supplies to ensure smooth operation.

保持足夠存貨以確保本部的正常運營。

·?????????? Participates in daily briefings and monthly communication meetings to discuss various aspects of service and preparation.

參加每日的晨會，通過每月的交流會議來討論有關服務及準備工作等方面的問題。

·?????????? Follows control procedures for billing before and after service

服務前后，按照走單程序。

·?????????? Implements and enforces safety regulations and house rules.

加強安全意識及內部的規章制度。

Training and Human Resources

培訓和人事責任:

·?????????? Observes and records employee performance, hence able to make recommendations regarding employee promotions.

觀察并記錄員工的工作表現，關心員工的發展，并激發員工去達到目標。

·?????????? Trains personnel ding to established procedures; conducts orientation of all new employees and ongoing training of all staff.

盡快使新員工熟悉飯店，并對員工進行培訓飯店的規章制度。

·?????????? Conducts interview with prospective employees.

參加面試。

·?????????? Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.

建立良好的人事關系，在工作中樹立良好的工作形象。

·?????????? Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.

·確保無論何時都應提供給員工們一個沒有歧視、騷擾和迫害的工作環境。

·?????????? Treat complaints of harassment and discrimination promptly and confidentially.

·快速和保密地處理有關騷擾和歧視的投訴。

·?????????? Treat customers and colleagues from all cultural groups with respect and sensitivity.

·對待來自不同文化背景的客人和同事都應給予尊重和體貼。

·?????????? Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

·辨認并處理可能由不同文化引起的矛盾和誤解事件。

Professional Technical Responsibilities

專業技術責任

·?????????? Effective communication skills in both Chinese & English.

有效的中英文溝通能力。

·?????????? Strong guest interaction and interpersonal skill.

優秀的對客服務和溝通技巧。

·?????????? Possess leadership quality and supervisory skills, independent, committed and well-organized.

具備領導才能，獨立性強、忠誠可靠并具良好的組織計劃能力。

·?????????? Be good at training and develop the team members.

具備良好的培訓及培養下屬的能力。

·?????????? Be familiar with guest experience management, be able to understand and use service management tools.

熟知賓客體驗管理、能夠理解并運用服務管理工具。

·?????????? Be expert of Office Software.

熟練操作辦公軟件。

More than 2years F&B banquet management experience in similar level hotel.

有相似級別酒店的餐飲部宴會管理工作經歷2以上

Miscellaneous

其他

·?????????? All staffs are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

所有員工在工作中都被要求遵守直接主管所發出的一切合理要求，并且遵循、完成工作。

·?????????? All staffs may be assigned to other duties in the hotel as and when required by business levels.

當涉及到商業層面時員工須簽署酒店內相關其他責任。

GENERAL DUTIES:

一般職責：

·?????????? Abide by Hotel’s and Department’s policy & procedure.

遵守酒店及部門的各種規章制度。

·?????????? Perform other related duties & special projects as assigned by the supervisor

隨時執行上級分配的其他相關任務或特殊項目。

Health and Safety

健康與安全

·?????????? Ensure that all potential and real Hazards are reported immediately and rectified

確保所有潛在的和實際的危險是被立即報告和糾正的。

·?????????? Be fully conversant with all departmental Fire, Emergency procedures

熟悉各個部門的消防、緊急事件的處理程序。

·?????????? Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and Staffs

為了客人們和員工們的安全和消防安全，必須確保所有的緊急程序都被預演、落實和實施。

·?????????? Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

在公平的酒店規則和嚴格遵守的法律法規下，確保在酒店內所有人的人生和財產安全。

·?????????? Ensure all Staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

確保所有員工都在部門內以安全的方式操作，避免不安全的或者不適合的冒險的行為造成自己或者其他工作人員的損傷或不便。

Confidentiality

保密制度

·?????????? Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Internet and Email policy

確保保密和安全的存儲所有知識產權和數據，包括所有印刷品和電子軟件。遵守國際互聯網和電子郵件政策。

·?????????? Ensure Hotel, Customer and Staff Information or transactions are kept confidential during or after employment with the company.?

保證酒店、客戶和員工的信息，交易期間或在公司就業后信息保密。

To be fully conversant with:

需要遵守的

·?????????? Hotel fire procedures

酒店消防規則

·?????????? Hotel security procedures

酒店保安規則

·?????????? Hotel Health and Safety policy and procedures

酒店健康與安全政策和規則

·?????????? Hotel Facilities and attractions

酒店設備設施和功能介紹

·?????????? Hotel standards of operation and departmental procedures

酒店運營部門程序標準

·?????????? Methods of accepted payment of the company

公司的財務政策

·?????????? Short and long term company marketing promotions

短期和長期的公司市場推廣項目

NOTE

備注：

This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements.? Such changes will be discussed with the job holder and the job description amended accordingly.

本文件反映的相關崗位職責以盡數列出，其內容會根據業務和環境的要求階段性變化。相應變化將與該崗位員工溝通，并且崗位職責描述也將根據實際情況進行修改。