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崗位職責/職位描述

南京蘇寧鐘山國際高爾夫酒店

Responsible for restaurant reception, guest reservation and service,maintain efficient and courteous working attitude. To control passenger flow;To avoid local crowding, take the guests to the table in order. Introduce thespecial selection of the day to the guest; assist the superior and employee tofinish other work if necessary.

負責餐廳的接待，賓客預定服務(wù)工作，要保持高效、禮貌的工作態(tài)度。要控制客流量；為避免出現(xiàn)局部擁擠的情況，要按順序把客人領(lǐng)到餐桌前。給客人介紹當日特選，如果需要幫助上級及員工完成其它工作。

CORE WORKACTIVITIES崗位主要工作職責

Administration

行政職責:

·??????????Responsible for serving food and beverages inrestaurant efficiently and in a most courteous manner.

負責餐廳的服務(wù)工作，要保持高效、禮貌的工作態(tài)度。

·??????????RESPONSIBILITIES AND MEANS

責任和方法

·??????????Carry out all duties in dance with tasks anddescriptions with reference to established rules and policies.

根據(jù)飯店的規(guī)章制度來完成本職工作。

·??????????May be assigned to perform duties in otherF&B outlets needed.

如果需要，完成上級布置的餐飲部其它分部的工作。

·??????????Performs any other duties as may be assigned byyour superior.

完成上級布置的其它工作。

·??????????Suggests food and beverages ~ to be well versedwith menu, method of preparation and accompaniments.

要熟練掌握菜單、食品準備方法及其它方面的知識，以便向客人推薦各種食品及飲料。

·??????????Cleans and polishes Glassware, China ware,hollowware and flatware.

清潔并擦亮所有器皿。

·??????????Maintains cleanliness and mise-en-place levelat working station and service pantry for smooth operation.

保持工作場地及餐具室內(nèi)物品的齊全、干凈、整潔。

·??????????Replenishes supply of hand towels and otherOperating equipment.

添加所需的毛巾及設(shè)備。

·??????????Obtains requested items from storeroom.

從倉庫內(nèi)領(lǐng)取物品。

·??????????Keeps general appearance and maintenance ofRestaurant working areas.

保持餐廳工作場地的干凈、完好、整潔。

·??????????Follows correct sequence of service as outlinedin the Standard Operating Manual.

根據(jù)標準的工作手冊進行服務(wù)。

·??????????Cleans all spillage during service times and atclosing.

結(jié)束服務(wù)后，要清理桌面上所有的臟物。

·??????????Maintains excellent grooming standards at alltimes.

始終保持良好的儀容儀表。

·??????????Cleans and removes from the table after serviceis completed.

在服務(wù)結(jié)束時要把桌面清理干凈。

·??????????Transports soiled dishes from dining room tokitchen and deposit them in proper placing at the Steward area.

把用過的飯菜從餐廳送到廚房，并放置在管事工清理處。

Training and Human Resources

培訓和人事責任:

·??????????Attends all training sessions as scheduled.

根據(jù)安排參加所有的培訓課程。

·??????????Ensure wherever possible that employees areprovided with a work place free of discrimination, harassment andvictimisation.

·確保無論何時都應(yīng)提供給員工們一個沒有歧視、騷擾和迫害的工作環(huán)境。

·??????????Treat complaints of harassment anddiscrimination promptly and confidentially.

·快速和保密地處理有關(guān)騷擾和歧視的投訴。

·??????????Treat customers and colleagues from allcultural groups with respect and sensitivity.

·對待來自不同文化背景的客人和同事都應(yīng)給予尊重和體貼。

·??????????Identify and deal with issues which may causecross cultural conflict or misunderstanding.

·辨認并處理可能由不同文化引起的矛盾和誤解事件。

Professional Technical Responsibilities

專業(yè)技術(shù)責任

·??????????Effective communication skills in both Chinese& English.

有效的中英文溝通能力。

·??????????Strong guest interaction and interpersonalskill.

優(yōu)秀的對客服務(wù)和溝通技巧。

·??????????Working experience in similar level hotel.

有相似級別酒店的工作經(jīng)歷

Miscellaneous

其他

·??????????All staffs are required to comply with everyreasonable request from their hierarchical supervisor(s) within an amount oftime that it takes to comply under normal circumstances.

所有員工在工作中都被要求遵守直接主管所發(fā)出的一切合理要求，并且遵循、完成工作。

·??????????All staffs may be assigned to other duties inthe hotel as and when required by business levels.

當涉及到商業(yè)層面時員工須簽署酒店內(nèi)相關(guān)其他責任。

GENERAL DUTIES:

一般職責：

·??????????Abide by Hotel’s and Department’s policy &procedure.

遵守酒店及部門的各種規(guī)章制度。

·??????????Perform other related duties & specialprojects as assigned by the supervisor

隨時執(zhí)行上級分配的其他相關(guān)任務(wù)或特殊項目。

Health and Safety

健康與安全

·??????????Ensure that all potential and real Hazards arereported immediately and rectified

確保所有潛在的和實際的危險是被立即報告和糾正的。

·??????????Be fully conversantwith all departmental Fire, Emergency procedures

熟悉各個部門的消防、緊急事件的處理程序。

·??????????Ensure that all emergency procedures arerehearsed, implemented and enforced to provide for the security and safety ofguests and Staffs

·??????????為了客人們和員工們的安全和消防安全，必須確保所有的緊急程序都被預演、落實和實施。

·??????????Ensure the safety of the persons and theproperty of all within the premises by fairly applying Hotel Regulations bystrict adherence to existing laws, statutes etc.

在公平的酒店規(guī)則和嚴格遵守的法律法規(guī)下，確保在酒店內(nèi)所有人的人生和財產(chǎn)安全。

·??????????Ensure all Staff within the department work ina manner which is safe and unlikely to give risk of harm or injury to selves orothers

確保所有員工都在部門內(nèi)以安全的方式操作，避免不安全的或者不適合的冒險的行為造成自己或者其他工作人員的損傷或不便。

Confidentiality

保密制度

·??????????Ensure confidentiality and secure storage ofall intellectual property and data bases, both hard copy and electronic. Adhereto Internet and Email policy

確保保密和安全的存儲所有知識產(chǎn)權(quán)和數(shù)據(jù)，包括所有印刷品和電子軟件。遵守國際互聯(lián)網(wǎng)和電子郵件政策。

·??????????Ensure Hotel, Customer and Staff Information ortransactions are kept confidential during or after employment with thecompany.?

保證酒店、客戶和員工的信息，交易期間或在公司就業(yè)后信息保密。

To be fully conversant with:

需要遵守的

·??????????Hotel fire procedures

酒店消防規(guī)則

·??????????Hotel security procedures

酒店保安規(guī)則

·??????????Hotel Health and Safety policy and procedures

酒店健康與安全政策和規(guī)則

·??????????Hotel Facilities and attractions

酒店設(shè)備設(shè)施和功能介紹

·??????????Hotel standards of operation and departmentalprocedures

酒店運營部門程序標準

·??????????Methods of accepted payment of the company

公司的財務(wù)政策

·??????????Short and long term company marketingpromotions

短期和長期的公司市場推廣項目

NOTE

備注：

Thisdocument reflects the job content at time of writing and will be subject toperiodic change in the light of changing operational and environmentalrequirements.? Such changes will bediscussed with the job holder and the job description amended accordingly.

本文件反映的相關(guān)崗位職責以盡數(shù)列出，其內(nèi)容會根據(jù)業(yè)務(wù)和環(huán)境的要求階段性變化。相應(yīng)變化將與該崗位員工溝通，并且崗位職責描述也將根據(jù)實際情況進行修改。