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崗位職責/職位描述

（南京蘇寧鐘山國際高爾夫酒店）

JOBSUMMARY 職位概括???????????????????????????????????

Responsiblefor all Front Desk functions and staffs. As a department head, directs andworks with managers and associates to successfully execute all front officeoperations, including guest arrival and departure procedures.? Strives to continually improve guest and staffengagement and maximize the financial performance of the department.

負責管理前臺員工和履行前臺應有的職能。協助前廳部經理管理前臺部門。作為部門負責人，指導并且和其他經理一起合作成功完成所有前廳部的運營工作，包括客人的抵店和離店程序。致力于不斷的提高員工和客人的參與度從而使部門最大化的體現其價值所在。

CORE WORK ACTIVITIES崗位主要工作職責

Administration

行政

·????????In charge the daily operationof front desk and pay fully responsibility for service quality.

關注前臺的日常運營并全權負責前臺的服務質量。

·????????The Opera computer systemcontains a comprehensive guest history option, and it is the responsibility ofthe Front Desk Manager to ensure that Suning Zhongshan Golf Resort has thebest, most accurate and most personalized individual guest histories.

Opera電腦系統中保存有全面綜合的客史資料，前臺經理要對蘇寧鐘山國際高爾夫酒店的客史檔案負有責任。以確保客史檔案是最好的、最準確的。

·????????Responsible to ensurethat all information relating to a reservation is keyed correctly into Opera andis of the highest quality, and errors are kept to an absolute minimum.? This practice will allow the production oftrue and correct statistical information, which will in turn enhance theoverall Hotel operation.

要負責所有的預訂資料準確地輸入Opera電腦系統中。要將錯誤減少到最少。準確真實的統計資料將保證整個酒店的正常運轉。

·??????????Be good knowledgeablewith brand standard and implement it.

熟知并執行品牌標準。

·??????????Establish and revisethe department’s SOP, P&P, rules and regulations, to ensure that standardsare in accordance with the operations manual.

建立并完善部門工作運行手冊、規章制度、政策與程序，確保所有工作符合酒店標準。

·??????????Maintains a steadyflow of communication to Director of Rooms ，Front officemanager or delegate and to other departmentheads.

與房務總監、前廳部經理及其它部門負責人保持經常穩定的溝通。

·??????????Make recommendationsto management on equipment, work methods, supplies and decorations.

向上級匯報有關設備、工作方法、供應品及裝飾品的管理方法。

·??????????Maintain wellrelationship with the government police, implement the police standard process.

與當地公安部門建立并保持良好的關系，執行賓客信息錄入標準。

·??????????To compile and postwork schedules, lead the team to ensure complete task correct with high efficiency.

安排和分配部門工作，督導部門各項工作計劃，確保團隊的工作效率，保質保量完成各項任務。

·??????????Conducts appraisingfunctions such as hiring, performance, counseling, suspending and dismissingstaff if necessary, to ensure appropriate staffing and productivity. Consultwith section heads, Personnel Manager or delegate as appropriate in performingthese duties.

指導員工評估機制；比如雇傭、獎勵、忠告、暫緩及必要時解除職務，以確保適當的人員分配和高效率的工作。與部門主管、人事經理或與委派的適當人員協商以執行以上責任。

·??????????Monitor staffattendance and assist in planning work schedules, to schedule staffs annualleave and overtime.

根據工作需要主管員工出勤，安排員工年假和加班。

·??????????Conducts Front deskregular (departmental) meetings. Conduct regular operational meetings toreview, monitor, adjust and upgrade the performance of the Department as awhole, explaining new directions and policies and procedures at the same time.

主持前臺例會，在部門例會上就部門工作做出回顧、整理以提高工作成果，同時在例會上解釋新的政策和方向。

·??????????Prepare and check variousdaily and monthly records and reports, and other reports as required.

按需求準備及檢查各種日報表、月報表及其它工作報告。

·??????????Informs otherdepartments of Front Office matters, ensure sell the room to be have maximumvalue, keep well communication and relationship with Reservation, Sales &Marketing and Finance departments.

向各部門傳達涉及前廳部的事務，尤其是保證前臺最大價值賣房，以及與預訂部、銷售部及財務部保持密切聯系。

·??????????Organize or supporthotel or department programs and activities.

組織安排部門活動，支持酒店各類項目及活動。