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崗位職責/職位描述

PURPOSE OF POSITION

職位目標

To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation

為了提供全球統一的房間和衛浴產品，以達到萊佛士集團的清潔標準并將這一標準展現在客人面前。

KEY ROLES & RESPONSIBILITIES

重要職責

· Manage and supervise all tasks of his/her staff

· 管理和監督客房服務員的各項工作。

· Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures

· 確保所有客用區域根據正確的標準和程序進行清潔。

· Supervise public areas

· 監督公共區域。

· Ensure that guest supplies are replenished

· 確保客用品是充足整齊的。

· Ensure guests’ requests are promptly and courteously met

· 確保客人的要求及時有禮貌的滿足

· Report damage or malfunction in hotel rooms using P.M.S system

· 使用PMS系統報告酒店房間內設施設備的損壞或故障。

· Maintain equipment in proper state of cleanliness and repair

· 保證清潔設備的清潔和能夠正常運轉。

· Maintain a section floor report

· 保持和所負責樓層服務員的聯系。

· Conduct daily briefings with staff at floor level

· 每天為所負責樓層的服務員開班前會。

· Conduct regular room checklists

· 按照規定對房間進行檢查并記錄。

· Report unusual behavior/activities on floors to Assistant Housekeeping Manager

· 發現可疑的人或事件立刻和助理管家報告。

· Record room status in allocated section accurately

· 準確的記錄所負責樓層的房態。

· Comply with hotel’s health, safety and hygiene policies

· 在健康，安全，儀表儀容方面達到酒店標準。

· Attend meetings and training sessions as required

· 按照酒店和部門的規定參加會議和培訓。

· Fully understand the difference in guest levels (VIP) and in room categories

· 能夠區分VIP的等級和客房的類別。

PERSONAL ATTRIBUTES

個人特質

· Good reading, writing and oral proficiency in English

· 良好的英語讀寫和口語能力。

· Must be well presented and professionally groomed at all times

· 在任何時候都要做到最好的自我展現和專業的打扮。

· Strong interpersonal skills and attention to detail

· 良好的人際溝通技巧和對細節的關注。

QUALIFICATIONS

職位資歷

· Degree from School for Tourism & Hotel Management 

· 旅游或酒店管理學院學士學位

EXPERIENCE

工作經驗

· Minimum 3 years experience in a similar capacity in the hospitality industry

· 3年以上5星級酒店相關工作經驗。