免费精品国产一区二区三区麻豆,国产久久在线观看,欧美激情视频一区二区,亚洲天天鲁鲁在线观看,国产亚洲精品色一区二区,久久水蜜桃精品一二区,台湾综合婷婷一区二区三区,草色五月天,欧美精品久久久久99毛片

崗位職責(zé)/職位描述

PURPOSE OFPOSITION職位目的

Responsible for the management of all aspects of the Front Office functions, accordance with hotel standards. ?Directs implements and maintains a service and management philosophy that serves as a guide to respective staff.?To?provide supportive functional assistance to all departments; interact with guests and members of the community.

負(fù)責(zé)協(xié)助管理前廳部，根據(jù)酒店標(biāo)準(zhǔn)指導(dǎo)監(jiān)督服務(wù)質(zhì)量，以身作則為員工以之為服務(wù)標(biāo)準(zhǔn)的對(duì)象，對(duì)所有部門，客人和會(huì)員提供服務(wù)。

?

KEY ROLES & RESPONSIBILITIES重要職責(zé)和責(zé)任

·????????Manage and supervise all tasks of his/her staff??o ensure guests receive prompt, cordial attention and personal recognition

·????????監(jiān)督管理所有的員工,以確保來賓始終得到禮貌接待及充分的注意和重視，由此實(shí)現(xiàn)客人滿意度。

·????????Communicate with AFOM & FOM on all matters regarding?guest services & hotel operations

·????????與前廳部副經(jīng)理和經(jīng)理溝通對(duì)客服和酒店運(yùn)營。

·????????Provide functional assistance and direction to all departments

·????????為所有部門提供基本的協(xié)助和指導(dǎo)。

·????????Cooperate, coordinate and communicate with other hotel departments as required

·????????根據(jù)需求與其他酒店部門盡心合作和溝通。

·????????Ensure guests receive prompt attention and personal recognition throughout the hotel

·????????確保客人在店期間得到及時(shí)的關(guān)注和充分的了解。

·????????Arrange amenities and coordinate delivery time of amenities?to VIP?with Room Service, ensuring timely delivery.

為VIP客人安排房間禮品并于送餐部協(xié)調(diào)送達(dá)時(shí)間并確保及時(shí)送達(dá)

·????????Respond to guest needs and resolve related problems

·????????處理客人的需求和解決相關(guān)問題

·????????Maintain awareness of undesirable persons on hotel premises and escort off property.? Contact Security when necessary.

能夠及時(shí)意識(shí)到行為不良并不受歡迎的人員并將他們請(qǐng)出酒店，必要時(shí)聯(lián)系保安部協(xié)助

·????????Supervise and direct Rooms and Front Office personnel

·????????監(jiān)督和指導(dǎo)房務(wù)和前廳部的員工

·????????Inspect front of house and back of house regularly for cleanliness and orderliness

·????????定期檢查一線各部門和二線各部門的清潔狀況。

·????????Monitor appropriate standards of conduct, uniform, hygiene, and appearance of staff

·????????根據(jù)適當(dāng)?shù)男袨闇?zhǔn)則監(jiān)督員工的制服、衛(wèi)生、和外觀的員工

·????????Provide input for Front Office meetings and conduct daily briefings

·????????組織前廳部的每日例會(huì)

·????????Promote inter-hotel sales and in-house facilities

·????????促進(jìn)店際銷售及完善內(nèi)部設(shè)施。

·????????Check billing instructions and monitor guest credit

·????????檢查客人的消費(fèi)再其信用額度內(nèi)。

·????????Analyze and approve discounts and rebates

·????????分析和批準(zhǔn)相應(yīng)的折扣和沖減。

·????????Analyze the rate variance report to ensure rooms revenue control

·????????分析放價(jià)的差異報(bào)告,確保正確客房收入

·????????Fully conversant with all hotel emergency procedures

·????????熟悉酒店在緊急情況發(fā)生時(shí)的對(duì)應(yīng)措施。

·????????Ensure that front line staff complies with FIT marketing techniques and? upsell

·????????確保一線員工遵從散客市場(chǎng)技巧并進(jìn)行升級(jí)銷售。

·????????Is fully aware of the Credit Policy

·????????充分了解信用政策

·????????Take full responsibility of Front Office staff in absence of the FOM/AFOM

·????????在前廳部經(jīng)理和副經(jīng)理不在的情況下，負(fù)責(zé)整個(gè)前廳部。

·????????Perform related duties and special projects assigned by FOM/AFOM

·????????執(zhí)行有關(guān)聯(lián)的職責(zé)并完成前廳部經(jīng)理分派的任務(wù)。

?

PERSONAL ATTRIBUTES個(gè)人特質(zhì)

·????????Good organizational skills

·????????良好的組織能力

·????????Good level of engagement with residents

·????????良好的團(tuán)隊(duì)合作能力

·????????Ability to manage a multi-cultural workforce

·????????適應(yīng)管理一個(gè)多元化工作的能力

·????????Excellent leadership & communication skills

·????????優(yōu)秀的領(lǐng)導(dǎo)和溝通能力。

·????????Display high levels of integrity, dedication and support for continuous improvement

·?????????不斷提高和展現(xiàn)出高度誠信，奉獻(xiàn)精神。

·????????Flexible management style to meet the challenges of a changing work environment

·????????靈活的管理風(fēng)格,以滿足不斷變化的工作環(huán)境的挑戰(zhàn)

·????????Good knowledge of the entire Front Office Operations

·????????擁有良好的前廳部運(yùn)營能力。

·????????Must be a self-starter, coach & mentor who can motivate the Team to perform their best

·????????必須工作積極主動(dòng),教授和領(lǐng)導(dǎo)激勵(lì)團(tuán)隊(duì)，是團(tuán)隊(duì)擁有最好的執(zhí)行力。

·????????Knowledge?of Opera Property Management System preferred

·????????熟悉運(yùn)用Opera系統(tǒng)。

?

QUALIFICATIONS學(xué)歷要求

·????????Degree from School for Tourism & Hotel Management

·????????酒店管理專業(yè)畢業(yè)

?

EXPERIENCE經(jīng)驗(yàn)要求

·????????Minimum 3 - 5 years’ relevant experience with at?least?2 year at a supervisory level

·????????至少3-5年的行業(yè)經(jīng)驗(yàn)和2年的主管經(jīng)驗(yàn)。