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崗位職責/職位描述

PURPOSE OF POSITION

職位目標

To oversee and direct all aspects of Housekeeping
operations including guest rooms, public areas, laundry and other specified
back-of-the house areas.

監督和指導管家部所有日常營運工作,包括客房,公共區域,洗衣和其他指定的后部區域地區。

KEY ROLES & RESPONSIBILITIES

重要職責

·????????
Assist in monitoring Housekeeping
personnel to ensure all guests and internal customers receive prompt and
courteous service.

協助監督客房部人員,確保所有的客人和內部客戶得到快捷周到的服務。

·????????
Assist in overseeing laundry operations

協助監督洗衣房的運作。

·????????
Schedule with Executive Housekeeper
routine quality control inspections of all Housekeeping areas.

與行政管家制定日常質量控制檢查所有管家部區域的時間表。

·????????
Inspect guest and public areas on a regular
basis to ensure that furnishings, facilities, and equipment are clean and in
good condition; make recommendations to Executive Housekeeper
accordingly regarding upkeep.

定期檢查客人和公共領域，確保家具、設施和設備清潔狀況良好; 提供維護保養建議給行政管家。

·????????
Assist in managing spring cleaning schedules.

協助管理大清時間表。

·????????
Maintain open channels of communication
with other department heads and General Manager and Executive Assistant Manager.

保持與其他部門經理、行政助理經理和總經理的良好溝通。

·????????
Establish and maintain productive team relations
and work with Human Resources to ensure that team members’ performance is
effectively managed.

與人事與文化部建立和維護生產團隊的關系和工作,以確保有效管理團隊成員的表現。

·????????
Assist in maintaining appropriate
standards for dress, hygiene, uniforms, appearance, and conduct of Housekeeping
personnel.

幫助客房部員工保持適合的服裝、衛生、制服、外觀和行為標準。

·????????
Conduct regular department meetings in
absence of Executive Housekeeper.

行政管家不在期間，定期召開部門例會。

·????????
Identify and ensure highest possible
standards of cleanliness, maintenance, guest room supplies and amenities at a
realistic cost.

在合理的成本下確保盡可能高標準的清潔，維護，客房用品和用消耗品。

·????????
Supervise outside contractors to ensure
contractual compliance.

監督外部承包商確保合同合規。

·????????
Assist the control of Housekeeping
procedures that provide for the health and safety of personnel and guests, such
as lost and found service, key control, security and emergency procedures and
environmental procedures.

協助控制可提供給員工和客人的健康安全環境和管家部服務程序,如失物招領、鑰匙管理、安全和應急預案。

·????????
Implement assigned tasks during
emergencies such as fires, power failures and flooding.

在緊急情況期間實施分配任務比如火災、斷電和洪水。

·????????
Act within budget limits and contacts
superior in case of any outstanding and/or unforeseen costs effecting hotel
performance.

在無法預料或超出成本預算將影響酒店時要控制在預算之內或報告上一級主管。

·????????
Assist Executive Housekeeper in
the preparation and management of the department’s budget.

協助行政管家準備和管理部門的預算。

·????????
Perform related duties and special projects assigned.

執行相關職責和特殊分配的任務。

PERSONAL ATTRIBUTES

個人特質

·????????
Must be able to lead and manage a team
and have previous experience of doing so

須有能夠領導和管理團隊的相關經驗。

·????????
Knowledge of Opera Property Management
System would be desirable

了解Opera操作系統。

·????????
Must be proficient in Microsoft Office

須精通微軟辦公室軟件