免费精品国产一区二区三区麻豆,狠狠人妻久久久久久综合九色91,国产高清一区二区三区免费,日本在线不卡一区二区,精品国产免费第一区二区三区,国产精品久久久久丝瓜,久久综合久色综合97伊人,2023久久香蕉国产线看,在线播放亚洲精品一区二区,日本免费一区二区三区视频观看

崗位職責(zé)/職位描述

Ensure the whole F&B
Department and Heartist
offer a outstanding service to the guests. Provide a strong communication link
between Outlet Managers and the Director of F&B.

確保餐飲部所有心藝家給客人提供優(yōu)質(zhì)的服務(wù)。在餐飲部總監(jiān)及餐廳經(jīng)理中提供良好的溝通橋梁作用。

??? Ensure that services are
carried out in accordance with standards.

確保心藝家根據(jù)標(biāo)準(zhǔn)給客人提供服務(wù)。

??? Ensure all the Heartist carried out the tasks
according to the S&P.

確保心藝家按照標(biāo)準(zhǔn)與程序完成任務(wù)。

??? Focus on customer service
and associate development needs in all outlets.

主要注意力集中在客人服務(wù)及心藝家發(fā)展中。

??? Supervises the quality
of service in all outlets during meal periods.

控制所有餐廳用餐期間的服務(wù)質(zhì)量。

??? Recruitment, training,
development and rostering of Heartist.

招聘、培訓(xùn)、發(fā)展和管理心藝家。

??? Provide training support
to all outlet managers.

給各餐廳經(jīng)理提供培訓(xùn)報告。

??? Ensure all the Heartist carry out the task
according to the Standard & Procedure.

確保心藝家按照標(biāo)準(zhǔn)與程序完成任務(wù)。

??? Assist Director of
F&B in developing, updating Standard & Procedure.

協(xié)助餐飲總監(jiān)對標(biāo)準(zhǔn)和程序進行及時更新。

??? Co-ordinate with banquet
sales.

同宴會銷售保持緊密合作。

??? Keep good relationships
with conference organizers.

同會議組織者保持良好溝通。

??? Develop Standards &
Procedures, in keeping with the hotel policies and procedures.

按照飯店的標(biāo)準(zhǔn)程序制定服務(wù)標(biāo)準(zhǔn)及規(guī)則。

??? Ensure all the staff
carry out the tasks according to the Standard & Procedure.

確保心藝家按照標(biāo)準(zhǔn)與程序完成任務(wù)。

??? Complies with the hotel
specific, guidelines of Raffles Guests Voice Index. The
incumbent will initiate systems and procedures to meet and exceed guest’s
expectations.

遵守飯店的規(guī)章制度及萊佛士令客人滿意計劃，推廣相關(guān)系統(tǒng)的程序知識以盡可能的超越客人期望。

??? Monitor standards of
guest facilities and services.

監(jiān)督客用設(shè)施和對客服務(wù)的標(biāo)準(zhǔn)。

??? Control stock and
monitor stock security procedures.

控制存貨并監(jiān)督存貨安全程序。

??? Ensure that all Checks
are posted accurately to the appropriate codes and departments.

確保所有帳單輸入、打印正確。

??? Supervise Purchasing
& Stock control.

監(jiān)督采購及存貨控制。

??? Training, development
and rostering of staff.

培訓(xùn)、發(fā)展和管理心藝家。

??? Determine and plan for
future staffing needs.

明確和制定本部門各崗位所需人員的編制計劃。

??? Total knowledge &
understanding of Food Preparation Standard & Procedure.

了解并熟知所有食品準(zhǔn)備的標(biāo)準(zhǔn)和程序。

??? Good command of beverage
knowledge and implement beverage service skill.

熟悉酒水知識和酒水服務(wù)知識。

??? Responsible for guest
and staff satisfaction in the outlet.

加強、提高服務(wù)水準(zhǔn)以超出規(guī)定的服務(wù)要求。

??? Ensure guest needs and
reasonable requests are met.

確保客人的需求和合理的要求被滿足。

??? Attend and conduct
departmental, and Interdepartmental meetings, and conductting daily pre meal
meeting with Dinning Room Heartist to keep them informed of updates, new directions, policies and
procedures and daily menu items

準(zhǔn)時出席各種會議、組織召開餐前會議，傳達信息。

??? Maintain and Implement
Effective Interpersonal Skills.

維持和實施有效的人際交流技巧。

??? Work effectively in a
team.

在團隊內(nèi)有效工作。

??? Ensure a daily logbook
for the outlet is maintained with information as to covers, revenues, special
events, quest praise and complaints and other notes happenings. The logbook is left
every night for Director F&B information & signature.

確保在餐廳的每日工作日志中記錄下餐具情況，收入和利潤，特殊事件，客人表揚和投訴及其它需記錄下的事件。工作日志每天工作結(jié)束前需交給餐飲總監(jiān)過目和簽字。

PERSONAL
ATTRIBUTES 個人品質(zhì)

???
Ideal leadership skills

杰出的領(lǐng)導(dǎo)技能

???
To establish a rapport with
guests maintaining good relationships

與客人建立良好的客戶關(guān)系

???
Training skill

培訓(xùn)能力

???
Initiative

積極主動

???
Strong knowledge of food and
beverage

豐富的餐飲知識

???
Eye for detail

關(guān)注細節(jié)

???
Creative and innovative

創(chuàng)新及革新

???
Hands-on approach to
operation

參與部門管理

???
Financial skills and
knowledge

財務(wù)技能和知識

???
Cost conscious

重視成本

???
HOE managements skills

HOE管理能力

???
Well groomed and composed

良好的儀容儀表且沉著冷靜

???
Self managements skills

自我管理能力

???
Presentable

相貌端正

???
Basic computer skills (
Word, Excel, Power Point )

基本電腦知識

???
Rapport building

建立和諧氛圍

???
Careful, considerate &
compliant

仔細、周到且服從

QUALIFICATIONS
任職資格

???
Fluent
Chinese speaking; Good command of English speaking, reading and writing ability

中文流利；良好的英語會話及書寫能力

???
College Certificate

大專畢業(yè)證書。

EXPERIENCE 工作經(jīng)驗

???
Work
experience in a similar position in another 5 Star Hotel for2-3years. Technical
course in F&B management. Minimum 3 years full time course

2-3年其他五星酒店同職位的工作經(jīng)驗。滿3年的餐飲技術(shù)管理課程。