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崗位職責/職位描述

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Manage and supervise all tasks of
his/her staff

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監督管理所有的員工。

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Communicate with Chief Concierge on all matters
re guest services & department ?operations

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與首席禮賓司溝通對客服和部門運營。

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Provide functional assistance to all
departments

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為所有部門提供基本的 協助。

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Responsible for sorting and distributing
guests Emails and returning Emails
to the sender for forwarding Email。

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及時回復客人的郵件并采取行動。

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Be thoroughly aware of arrivals and
departures of each day especially VIP’s and Groups

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能夠非常了解每天到達和離開的客人，特別是VIP和團隊的客人。

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Ensure guests receive prompt attention
and personal recognition throughout the hotel

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確保客人在店期間得到及時的關注和充分的了解。

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Respond to guest needs and resolve
related problems

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處理客人的需求和解決相關問題

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Supervise and direct concierge personnel

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監督和指導禮賓部的員工

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Maintains the hotel information
directory (function board) and ensures that the information is current and
accurate at all times

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隨時維護酒店信息目錄（功能版）并確保信息是當前的和準確的。

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Recommends first and foremost the
hotel’s own Food and Beverage outlets before outside restaurants, with
full knowledge of the outlets (e.g. cuisine, operating times, etc.)

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首先運用自己了解的餐飲知識（烹飪方法及操作時間），盡量推薦自己酒店的餐飲服務。

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Provides information pertaining to all
hotel services, local places of interests, restaurants, doctors, sightseeing tours
and any other information likely to be of the interest to guests

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提供客人可能感興趣的關于酒店所有服務、當地名勝、餐館、醫生、觀光等方面的信息。

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Monitor appropriate standards of
conduct, uniform, hygiene, and appearance of concierge staff

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根據適當的行為準則監督員工的制服、衛生、和員工的儀容。

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Be
responsible for Bellmen training (including identifying
training needs)

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負責禮賓員的培訓（包括確認培訓的需要）

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Ensure that
all staff are fully informed and knowledgeable on hotel facilities

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確保所有員工充分了解酒店內設施設備的信息和知識。

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Ensuring that
all equipment is in proper condition and recorded properly

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確保所有的設備能夠正常運作并做下記錄。

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Must be fully
conversant with emergency evacuation and fire procedures and ensure all
uniformed staff are aware of these procedures

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必須完全熟悉緊急疏散和消防程序，并確保所有在職的員工了解這些程序。

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Ensure the concierge counter is clean and in order at all times

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確保禮賓柜臺在任何時刻都是整潔有序的。

PERSONAL
ATTRIBUTES個人特質

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Good organizational skills

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良好的組織能力

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Good level of engagement with residents

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良好的團隊合作能力

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Ability to manage a multi-cultural
workforce

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適應管理一個多元化工作的能力

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Must be a self-starter, coach &
mentor who can motivate the Team to perform their best

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必須工作積極主動,教授和領導激勵團隊，是團隊擁有好的執行力。

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經驗及資質：

·? ? ? ? 持C級駕照，駕駛技術熟練；

·? ? ? ? 具備一定英文基礎；

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至少1-2年的行業經驗