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崗位職責/職位描述

?

To have knowledge of the hotels Quality Standards, Service Standards and Group Specifications.
?? 了解酒店質量標準、服務標準、集團規(guī)范。
- To have knowledge of? standard operating policies and procedures.
?? 了解 標準操作規(guī)定和流程。
Supervises and conducts training on a regular basis.
?? 督導培訓，并定期開展培訓。
-? Monitors the progress of various training programmers on their effectiveness.
監(jiān)察各種培訓計劃執(zhí)行和進展的情況。

-? Creates a positive and highly motivated working environment that promotes and develops teamwork.
? 創(chuàng)建一個積極的和有活力的工作環(huán)境，促進發(fā)展團隊精神。
-? Utilizes and develops communication tools and channels for the dissemination of information and workflow in all sections.
?? 利用各種溝通渠道傳達信息和分配工作。
-? Is responsible for keeping all linen closets neat, cleaned and stocked.
?? 負責布草儲存柜清潔、整齊、貨物充足。
-? Is responsible for maintaining the cleanliness and neatness of service areas.
負責服務區(qū)域的清潔和整齊。
-? Inspects rooms daily, including check-out, vacant and make-up rooms for cleanliness and that rooms are defect free.
每天檢查客房，包括離店房、空房、需打掃。
Inspects all VIP rooms prior to arrival.
在貴賓抵達前檢查貴賓房。
-? Maintains a daily logbook of Service Associates – Guest Room
assignments, maintenance deficiencies and prepares work order.
堅持填寫值班日志，包括分房情況，維修問題和工作票。
-? Reports to the Service Associate –Rooms Controller/Order Taker maintenance deficiencies that require immediate attention and follow up on their status.
向客房監(jiān)控員報告需要立即維修的問題并及時跟進。
-? Ensures that all vacant / clean rooms and stay over rooms status have been updated.
保證及時更改房態(tài)。
-? Ensures proper care and use of equipment, carts, baskets, cleaning and guest room supplies.
確保對設備、車輛、籃子、清潔用品和客用品的正確維護和使用。
-? Ensure that all Lost and Found items are forwarded to the Lost and Found Department according to establishes procedures.
確保所有的客人遺留物根據既定流程上報給失物招領部門。
-? Reports to the Service Manager – Guest Floor any loss or damage of furniture, fixture or equipment.
向樓層經理匯報所有的損失或家具、固定物、設備的損害
-? To constantly install ownership in staff to maximize Rooms Profit.
強調主人翁精神，使客房獲得最大限度的利潤。????
-? Ensure supplies and stocks are maintained.
確保用品儲備充足。
-? Ensures the highest level of safety and security by facilitating effective training programmes that delivers a high degree of awareness amongst staff.
? 利用有效的培訓方案，提供員工高度的安全意識。
-? Checks and maintains that all hygiene rules and regulations are strictly adheres to.
監(jiān)督和檢查，確保嚴格執(zhí)行衛(wèi)生條例和規(guī)章制度