招賢納士
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- 職位性質(zhì)：全職
- 工作地區(qū)：廣州市天河區(qū)
- 招聘人數(shù)：1人
- 學(xué) 歷：不限
- 工作經(jīng)驗(yàn)：2年以上
- 提供食宿：食宿面議
- 年齡要求：不限
- 計(jì)算機(jī)能力：熟練
- 語言要求：英語(良好)
- 國際聯(lián)號工作經(jīng)歷：優(yōu)先
- 薪資待遇：5千-5.9千
- 職位有效期：2026-05-14至2026-08-12
職位：賓客關(guān)系接待 / 賓客關(guān)系主管 Guest Relations Agent / Guest Relations Supervisor
崗位職責(zé)/職位描述
Based within the Front Office in Guangzhou, the Guest Relations Agent / Guest Relations Supervisor is responsible for meet and exceeding guest expectations by providing legendary services in accordance with the objectives, performance and quality standards established by the hotel. Plays a key role in executing and promoting guest recognition program. The Guest Relations Agent / Guest Relations Supervisor reports to the Director of Guest Service.
該職位位于廣州文華東方酒店前廳部，賓客關(guān)系接待 / 賓客關(guān)系主管負(fù)責(zé)根據(jù)酒店制定的目標(biāo)、業(yè)績和質(zhì)量標(biāo)準(zhǔn)，提供傳奇的服務(wù)，以滿足并超越客人的期望。賓客關(guān)系接待 / 賓客關(guān)系主管在執(zhí)行和促進(jìn)賓客識別計(jì)劃中起著關(guān)鍵作用。賓客關(guān)系主管向賓客服務(wù)總監(jiān)匯報(bào)。
Duties and Supporting Responsibilities
- Support,?create?and?promote?a?climate?of?enthusiasm;?maintain?a?work?environment?that?promotes?teamwork,?performance,?feedback,?recognition,?mutual?respect?and?colleague?commitment?for?achieving?the?goal?(Colleague?Experience?Survey)?of?the?department?as?well?as?the?hotel.?Ensures?departmental?practices?are?compliant?with?company?policies?and?legal?requirements.
- Provide?quality?service?to?the?guests?by?responding?to?their?requests?promptly,?efficiently?and?courteously.
- Maintain?good?knowledge?of?hotel’s?services,?facilities,?room?rates,?packages,?events,?programmed?and?be?ready?to?sell/?upsell/ cross sell-hotel?services?and?conduct?hotel?tour?to?guests?at?anytime.
- Always?maintain?an?alert?posture?at?hotel?lobby?be?ready?to?offer?sincere?and?warm?services?to?guests?e.g.?hotel?tour,?room?change,?key?malfunction?etc.
- Ensure?the?grooming?standards?is?well?maintained.
- Always?maintain?a?good?work?relationship?with?other?departments.
- Ensure?room?is?ready?for?guest’s?arrival?and?it?is?matched?with?guest’s?preferences.?Ensure?the?team?proactively?extending?sincere?appreciation?to?all?guests?upon?check-in/?checkout,?check?satisfaction,?provide?useful?information,?offer?assistance?on?luggage/?transfer?service?and?invite?for?return
- Other?ad?hoc?tasks?and?duties?as?required?by?Director?of?Guest?Service/Front?Office?Manager/Director?of?Rooms.
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Job Requested：
- A?minimum?of?2?year?guest?relations?experience?in?luxury?hotel.
- Strong?desire?to?provide?excellent?guest?services?and?with?passion?to?serve.
- Good?knowledge?of?Guest?Relation?and?Front?Desk?operations.
- A?good?team?player?with?ability?to?multi-task?and?remain?composed?at?all?times.?
- Good?in?English?and?Mandarin,?both?spoken?and?written.
