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招賢納士
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    職位：賓客關系接待 / 賓客關系主管 Guest Relations Agent / Guest Relations Supervisor

  • 職位性質：全職
  • 工作地區：廣州市天河區
  • 招聘人數：1人
  • 學　　歷：不限
  • 工作經驗：2年以上
  • 提供食宿：食宿面議
  • 年齡要求：不限
  • 計算機能力：熟練
  • 語言要求：英語(良好)
  • 國際聯號工作經歷：優先
  • 薪資待遇：5千-5.9千
  • 職位有效期：2026-04-02至2026-07-01

崗位職責/職位描述

Based within the Front Office in Guangzhou, the Guest Relations Agent / Guest Relations Supervisor is responsible for meet and exceeding guest expectations by providing legendary services in accordance with the objectives, performance and quality standards established by the hotel. Plays a key role in executing and promoting guest recognition program. The Guest Relations Agent / Guest Relations Supervisor reports to the Director of Guest Service.

該職位位于廣州文華東方酒店前廳部，賓客關系接待 / 賓客關系主管負責根據酒店制定的目標、業績和質量標準，提供傳奇的服務，以滿足并超越客人的期望。賓客關系接待 / 賓客關系主管在執行和促進賓客識別計劃中起著關鍵作用。賓客關系主管向賓客服務總監匯報。


Duties and Supporting Responsibilities

  1. Support,?create?and?promote?a?climate?of?enthusiasm;?maintain?a?work?environment?that?promotes?teamwork,?performance,?feedback,?recognition,?mutual?respect?and?colleague?commitment?for?achieving?the?goal?(Colleague?Experience?Survey)?of?the?department?as?well?as?the?hotel.?Ensures?departmental?practices?are?compliant?with?company?policies?and?legal?requirements.
  2. Provide?quality?service?to?the?guests?by?responding?to?their?requests?promptly,?efficiently?and?courteously.
  3. Maintain?good?knowledge?of?hotel’s?services,?facilities,?room?rates,?packages,?events,?programmed?and?be?ready?to?sell/?upsell/ cross sell-hotel?services?and?conduct?hotel?tour?to?guests?at?anytime.
  4. Always?maintain?an?alert?posture?at?hotel?lobby?be?ready?to?offer?sincere?and?warm?services?to?guests?e.g.?hotel?tour,?room?change,?key?malfunction?etc.
  5. Ensure?the?grooming?standards?is?well?maintained.
  6. Always?maintain?a?good?work?relationship?with?other?departments.
  7. Ensure?room?is?ready?for?guest’s?arrival?and?it?is?matched?with?guest’s?preferences.?Ensure?the?team?proactively?extending?sincere?appreciation?to?all?guests?upon?check-in/?checkout,?check?satisfaction,?provide?useful?information,?offer?assistance?on?luggage/?transfer?service?and?invite?for?return
  8. Other?ad?hoc?tasks?and?duties?as?required?by?Director?of?Guest?Service/Front?Office?Manager/Director?of?Rooms.

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Job Requested：

  1. A?minimum?of?2?year?guest?relations?experience?in?luxury?hotel.
  2. Strong?desire?to?provide?excellent?guest?services?and?with?passion?to?serve.
  3. Good?knowledge?of?Guest?Relation?and?Front?Desk?operations.
  4. A?good?team?player?with?ability?to?multi-task?and?remain?composed?at?all?times.?
  5. Good?in?English?and?Mandarin,?both?spoken?and?written.