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崗位職責/職位描述

Primary Responsibilities主要職責
1.Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
隨時以友好和樂于協助的態度迎接客人，并盡量了解和稱呼客人的名字。
2.Registers and rooms all arrivals according to established procedures.
按照既定工作程序為所有來客登記并安排房間。
3.Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
履行入住、退房和換房手續，并確保所有資料都按照預訂情況完整的輸入酒店電腦系統。
4.Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist.
處理客人的投訴、問詢和請求，如果自己無法提供協助，則將問題轉給主管和經理。