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崗位職責/職位描述

• §Provides fluent and efficient service in accordance with Hyatt standard.

• 提供順暢、有效的服務，確保這些服務達到凱悅標準。

• §Gives recommendation on service and responds guest Food and Beverage request as well as provides suggestion.

  • 在服務的時候可以向客人推薦菜單，回答相關的要求并根據食物和飲料給客人一些建議。

  • §Ensure all food and beverage, machines and equipments to be normal running according to Departmental Operation Manual.

    根據部門營運手冊的要求確保餐廳里所有的食物和飲料，機器和設備都是正常的。

  • §Has thorough knowledge of menus and wine list.

  • 掌握關于餐廳菜單和酒單的知識。

  • §Ensures the prompt delivery all foods to guest rooms on time.

  • • 確保所有的食物都要迅速、及時地送到客人的房間。

    • §Adheres hotel Policies and Procedures strictly, particularly in entering guest rooms.

      嚴格遵守酒店的政策和程序，特別是進入客房。

    • §Ensures not to enter the guest room with “Do Not Disturb”.

      確保不能進入有“請勿打擾”的客房。

    • §Ensures to collect all tableware at room or in the corridor when getting inform.

      只要被告知需收餐具時，就要確保收走在客人房里或走廊里所有的餐具。

    • §Ensures that all billings are correct and collects the payment on room service.

      確保所有的帳單都是正確的并能在送餐時收回款項。