

凱悅的信念
關愛每一個人,讓他們盡善盡美顯真我
凱悅的信念
關愛每一個人,讓他們盡善盡美顯真我
凱悅的信念
關愛每一個人,讓他們盡善盡美顯真我
凱悅的信念
關愛每一個人,讓他們盡善盡美顯真我
凱悅的信念
關愛每一個人,讓他們盡善盡美顯真我
1.? 在餐廳提供順暢、有效的服務,確保這些服務達到凱悅標準。
? ? ?Provides fluent and efficient service in accordance with Hyatt standard.?
2.? 在服務的時候可以向客人推薦菜單,回答相關的要求并根據食物和飲料給客人一些建議。
? ? ?Gives recommendation on service and responds guest Food and Beverage request as well as provides suggestion.?
3.? 根據順序和程序為客人安排座位,點單并服務食物和飲料。
? ? ?Assigns seats to guest according to subsequence and procedures, takes order of food and beverage.
4.? 對MICROS電腦系統的各方面都要全面了解。
? ? ?Has a thorough knowledge to all sides of MICROS System.
5.? 根據部門營運手冊的要求確保餐廳里所有的食物和飲料,機器和設備都是正常的。
? ? ?Ensure all food and beverage, machines and equipment to be normal running according to Departmental Operation Manual.
6.? 努力使我們的客人滿意,讓他們能經常光顧餐廳。
? ? ?Makes effort to satisfy our customers and makes them repeat to dine in the restaurant.?
7.? 為客人點單和上菜,要避免不必要的延誤。
? ? ?Takes food order and delivers foods to avoid unnecessary delay.
8.? 掌握關于餐廳菜單和酒單的知識。
? ? Has thorough knowledge of menus and wine list.
9.? ?促銷菜單并說服客人選擇價格較高的食物以增加總收入,例如:湯,飲料,沙拉,甜點,等等。
? ? Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc.?