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崗位職責/職位描述

1.? 遇到客人的投訴或問題，如果不能馬上找到解決辦法，則匯報給領班/副理。

Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution / alternative can be found.

2.? 確保客人得到快速、高效、準確的入住登記和結帳離店服務。

Ensures that guests receive a speedy and efficient check in / out.

3.? 確保嚴格遵守酒店的收銀程序；所有備用金都要根據財務部設立的政策和程序合理使用。Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance.

4.? 確保提供給客人的帳單是正確的，以及收款也是正確的。

Ensures that the guests' bill are presented and collected accordingly.

5.? 保證具有營銷員的態度，并抓住酒店內的一切銷售機會。

Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.

6.? 根據部門運營手冊的標準處理所有抵、離店記錄。

Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual.

7.? 遵守預先定立的可用房安排及房價控制。

Adheres to pre-set availability and rate controls.

8.? 確保對酒店產品和當地情況的高度了解。

Ensures a high level of product knowledge of hotel and local area.

9.? 按照前廳部的程序保持最新的客人歷史及市場數據庫。

Maintains and updates guest history and marketing database as laid down in Front office procedures.