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崗位職責(zé)/職位描述

1.? 遇到客人的投訴或問(wèn)題，如果不能馬上找到解決辦法，則匯報(bào)給領(lǐng)班/副理。

Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution / alternative can be found.

2.? 確保客人得到快速、高效、準(zhǔn)確的入住登記和結(jié)帳離店服務(wù)。

Ensures that guests receive a speedy and efficient check in / out.

3.? 確保嚴(yán)格遵守酒店的收銀程序；所有備用金都要根據(jù)財(cái)務(wù)部設(shè)立的政策和程序合理使用。Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance.

4.? 確保提供給客人的帳單是正確的，以及收款也是正確的。

Ensures that the guests' bill are presented and collected accordingly.

5.? 保證具有營(yíng)銷員的態(tài)度，并抓住酒店內(nèi)的一切銷售機(jī)會(huì)。

Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.

6.? 根據(jù)部門運(yùn)營(yíng)手冊(cè)的標(biāo)準(zhǔn)處理所有抵、離店記錄。

Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual.

7.? 遵守預(yù)先定立的可用房安排及房?jī)r(jià)控制。

Adheres to pre-set availability and rate controls.

8.? 確保對(duì)酒店產(chǎn)品和當(dāng)?shù)厍闆r的高度了解。

Ensures a high level of product knowledge of hotel and local area.

9.? 按照前廳部的程序保持最新的客人歷史及市場(chǎng)數(shù)據(jù)庫(kù)。

Maintains and updates guest history and marketing database as laid down in Front office procedures.