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崗位職責/職位描述

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1. 在工作中，嚴格遵守部門的工作流程標準和要求。并且協助維持并更新部門的操作手冊和指南

Assists with the development, maintenance and update of a detailed Department Operations Manual that reflects policies & procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.

2. 始終確保銷售文件和系統信息的準確性和有效性

Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.

3.確保完成所有銷售報價，合同的記錄

Maintains complete and supported records of all Sales Agreements and Quotations for the Hotel.

4.建立有效的文件管理確保完整的生意銷售記錄

Establishes an efficient trace file to ensure that all business booked is properly tracked.

5.按時向銷售部總監提交銷售報告

Submits Sales report to Director of Sales in a timely manner.

6. 為銷售主任統計月報表提供準確的銷售記錄

Provides accurate reporting of business booked to the Sales Executive for monthly consolidation.

7. 當有需要時為相關的客戶或代表安排酒店參觀和招待

Entertains and conducts hotel inspections to relevant representatives/ delegates whenever required.

8.建立并維持良好的客戶關系并且不斷的開發新的生意機會

Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.

9. 與相關的運作部門保持緊密的合作，確保按客人的需要提供準確的服務

Liaises and works closely with the related operation departments ensuring guests requests and expectations are being met.

10. 禮貌和有效率的處理所有客人和內部客人的投訴及詢問。如果不能立刻處理該問題或投訴，將確保及時的進行后續跟進工作

Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.? If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.

11. 保持與客戶以及同事之間積極良好的工作合作關系

Maintains positive guest and colleague interactions with good working relationships.

12. 完成每月及年度的個人銷售指標

Achieves the monthly and annual personal target contributing to the Sales revenue.

13. 針對酒店的年度商業計劃，發展并檢閱個人的銷售計劃。

Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.

14. 進行廣泛的市場競爭者調查，并且保持良好的酒店產品知識

Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.

15. 始終不斷的檢閱本地市場，國內市場，國際市場的發展趨勢，以及競爭對手的銷售側重點，以確保我們酒店的銷售在市場中保有競爭性和領導地位

Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.

16. 確保在銷售工作中，無論是通過電話，合同還是書面聯絡都要體現出我們酒店的高水準

Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.