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崗位職責/職位描述

確保所有員工遵循品牌承諾并始終提供優異的對客服務。
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
確保員工同樣在適當的時候為其他部門的內部客人提供優質服務。
Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
友善、有效地解決顧客和員工的問題，對于他們的投訴和提出的問題如不能當時解決，應匯報給上級，并迅速跟進及時反饋結果。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
與顧客和同事要有良好的合作關系。
Maintains positive guest and colleague interactions with good working relationships.