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崗位職責/職位描述

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Job Overview職位概述

Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests.? The Bellman performs various errands related to guest’s needs, comfort and satisfaction.

?負責將客人的行李順利送往或送離房間、機場和汽車，并對客人的問詢和申請提供協助。 應接服務員需要從事各種各樣的雜務，以滿足客人的需要，保證其舒適和滿意。

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At InterContinental Hotels & Resorts? we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

·???? Be charming by being approachable, having confidence and showing respect.

·???? Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

·???? Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

在洲際酒店及度假村?，我們希望賓客感覺風格獨特、時尚現代和深入洞悉，這意味我們需要你：

·???? 親切、充滿自信、體現尊重來展現富有魅力的你。

·???? 理解和預測賓客的需要、做到細心周到、具主人翁精神、把事情辦好，保持專注當下。

·???? 見多識廣、分享閱歷、展現你的風格來創造令人感覺特別的時刻，做到令人難忘。

Duties and Responsibilities工作職責

·???????? Assist with heavy packages, coats, suitcase, etc.? being alert to give assistance courteously and quickly, before having to be asked

·???????? 主動協助客人提重包裹、拿衣服、提手提箱等，向客人提供禮貌和迅速的協助。

·???????? Maintain a willingness to please attitude and give undivided attention to any approaching guest

·???????? 保持令人愉悅的態度并專心接待每位到來的客人。

·???????? Adhere to guest checking in and checking out procedures pertaining to baggage handling

·???????? 在與行李相關的問題上，遵守客人入住和退房工作程序。

·???????? Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and IHG Rewards Club members

·???????? 在正門處歡迎客人，按具體時間段向客人發出合適的問候，特別要注意常客和憂悅會會員。

·???????? Assist arriving and departing guests by opening and closing car and taxi doors

·???????? 為來店和離店的客人開關汽車及出租車門。

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·???????? Maintain a spotless Porte Cochere and Drive way

·???????? 保持車輛門道和車道的清潔。

·???????? Guide the guest to the Front Desk and wait behind the guest during the check-in.? Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk.? Without delay, escort the guests accordingly.

·???????? 將客人引至前臺并在其辦理入住手續時在其身后等待。在看到前臺接待員的示意后上前從前臺接待員處取得房間號和房卡，然后立即護送客人至其房間。

·???????? Be familiar with the layout of the hotel and memorize the preferred route for escorting guests

·???????? 熟悉酒店布局并記下護送客人的最佳路線。

·???????? Room the guest in accordance with hotel standards

·???????? 按照酒店標準為客人安排房間。

·???????? Be familiar with the lift workings and emergency stairs

·???????? 熟悉電梯和疏散樓梯的使用。

·???????? Provide information to guests about the hotel facilities and services

·???????? 向客人提供關于酒店的設施和服務的信息。

·???????? Provide guest services and guidance

·???????? 向客人提供服務和引導。

·???????? Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests

·???????? 熟知并稱呼客人的名字，特別是對于常客和長包房的客人，并在客人經過大廳時與其打招呼，隨時留意是否有可以為客人提供服務的情況出現。

·???????? Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning

·???????? 保持大廳的整潔，如果需要大清掃的話應通知禮賓主管或行李領班。

·???????? Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty

·???????? 上班時要保持好的發型，注意服裝的干凈，鞋要擦凈并上光，并保持制服的整齊清潔。

·???????? Help other employees in department, replacing them temporarily when necessary

·???????? 幫助部門內其它員工，如有必要則暫時代理他們的工作 。

·???????? Keep the baggage room clean and in order before going off duty on each shift

·???????? 每次交班前均保持行李室的整潔。

·???????? Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain

·???????? 當報紙送到后進行適當整理，然后按行李領班的要求將其送至客人房間。

·???????? Use the Duty Log to document matters of importance

·???????? 使用工作日志來記錄重要事項。

·???????? Operate Communicates equipment

·???????? 操作通信設備。

·???????? Arrange transport and coordinate luggage

·???????? 負責安排交通并協調行李事宜。

·???????? Manage the key system securely

·???????? 對鑰匙系統進行安全管理。