- 職位性質(zhì)：全職
- 工作地區(qū)：上海市松江區(qū)
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：2年以上
- 提供食宿：不限
- 年齡要求：不限
- 計(jì)算機(jī)能力：不限
- 語言要求：中國普通話(一般)
- 國際聯(lián)號工作經(jīng)歷：不限
- 薪資待遇：8千-1.2萬
- 職位有效期：2026-04-08至2026-05-08
職位：Chief Concierge 禮賓部經(jīng)理(J13513)
崗位職責(zé)/職位描述
工作職責(zé)：
Duties and Responsibilities工作職責(zé)：
1. Supervise and direct Bell Desk activities and Bell Staff.
對行李服務(wù)臺的活動和行李服務(wù)人員實(shí)施監(jiān)督和指導(dǎo)。
2. Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail.
負(fù)責(zé)挑選和分發(fā)客人的信件及行政信件，并將無人接收的信件送返發(fā)信人。
3. Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests.
提供客人可能感興趣的關(guān)于酒店所有服務(wù)、當(dāng)?shù)孛麆佟⒉宛^、醫(yī)生、觀光等方面的信息。
4. Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits.
向客人推薦本酒店的餐飲營業(yè)場所，熟知這些營業(yè)場所的營業(yè)時間和各自的特長。
5. Ensure the lobby is always kept in an orderly fashion.
確保大廳始終保持整潔。
6. Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management.
在大廳、餐飲營業(yè)場所和其它管理層認(rèn)為合適的地方協(xié)調(diào)對客人的呼叫工作。
7. Responsible for the maintenance of the hotel information directory （function board） and ensures that the information shown in current and accurate at all times.
負(fù)責(zé)維護(hù)酒店信息簿（功能板），并確保所有信息的準(zhǔn)確性和實(shí)效性。
8. Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
在考慮酒店入住情況和預(yù)測以及大規(guī)模的團(tuán)組活動，特別是關(guān)于提前或延遲到達(dá)及離店的情況的前提下，為行李服務(wù)部員工準(zhǔn)備高效的工作計(jì)劃，安排節(jié)日和假日。
9. Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently.
確保所有行李服務(wù)人員隨時保持衣著整潔，工作守時，并且能夠快速和高效的完成任務(wù)。
10. Handle problems associated with guests and liaise with department heads or executive management in the absence of the Assistant Manager.
處理與客人相關(guān)的問題，在經(jīng)理助理缺席的情況下負(fù)責(zé)與各部門負(fù)責(zé)人或行政管理部門聯(lián)系。
11. Works with Superior and Human Resources on manpower planning and management needs.
與上級領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求。
12. Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
與上級領(lǐng)導(dǎo)和財(cái)務(wù)總監(jiān)一起編制和管理部門預(yù)算。
任職資格：
Qualifications and Requirements 任職資格：
1. Associate degree or higher, preferably in Hotel Management, Tourism Management, or a related field;
大專及以上學(xué)歷，酒店管理、旅游管理或相關(guān)專業(yè)優(yōu)先；
2. Preference will be given to candidates with 2 years or more of experience as a Concierge Manager at an international brand hotel or in an equivalent position;
具備2年及以上國際品牌酒店禮賓部經(jīng)理或同等崗位工作經(jīng)驗(yàn)者優(yōu)先；
3. Hold membership in Les Clefs d‘Or;
持有“金鑰匙”（Les Clefs d’Or）會員資格；
4. Familiar with the entire process of concierge services and industry standards, possessing strong multitasking coordination skills, adaptability, and cross－cultural communication abilities.;
熟悉禮賓服務(wù)全流程及行業(yè)標(biāo)準(zhǔn)，具備較強(qiáng)的多任務(wù)協(xié)調(diào)能力、應(yīng)變能力與跨文化溝通能力；
5. Fluent in Mandarin Chinese, with strong English listening, speaking, reading, and writing skills, and proficient in office software.
普通話流利，具備良好的英語聽說讀寫能力，能熟練使用辦公軟件。
