- 職位性質：全職
- 工作地區(qū)：上海市靜安區(qū)
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：英語(良好)
- 國際聯號工作經歷：優(yōu)先
- 薪資待遇：5千-6千
- 職位有效期：2026-04-09至2026-07-08
職位：Service Associate - Horizon Club 行政樓層接待員
崗位職責/職位描述
Jing An Shangri-La, Shanghai is located right in the heart of the Jing An central business District, it is the focal point of the Jing An Kerry Center. The hotel has total 508 guest rooms and 6 distinctive restaurants. It sits on a network of public transport, including direct underground passages to the Metro Lines 2 ,7 and 14. Its prime downtown location provides extensive convenient transportation coverage.
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上海靜安香格里拉坐落于靜安區(qū)中央商務區(qū)的中心地帶，是靜安嘉里中心的聚焦點。酒店共有508間客房，6家特色中、西、日餐廳。酒店緊鄰四個街區(qū)，樓宇底層連接地鐵2號線、7號線和14號線，其優(yōu)越的市區(qū)中心位置提供了廣泛便利的交通覆蓋。
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We are currently looking for a Service Associate - Horizon Club to join our?Rooms team.
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As a?Service Associate - Horizon Club, we rely on you to:
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?Meets up with guests regularly to obtain feedback on ways to improve the hotel’s services and facilities.
?Handles guest complaints effectively and efficiently by being responsive and receptive, and analytical.
?Within the established Delegation of Authority, he/she makes quick and correct decisions to ensure guest's satisfaction.
We are looking for someone who:
?Takes pride in being a hotelier
?Has strong interpersonal and communication skills
?Has a can-do attitude
?Communicates with fluency in English and local language
?Has no fear of challenges
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工作概述：
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?對豪華閣客人提供優(yōu)質服務，及時了解客人反饋，并在服務及酒店設備設施的調整提出建議，提高顧客滿意度
?及時高效地處理客人投訴
?在授權范圍內，快速正確地做出決定，使客人滿意
崗位要求：
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?為身為酒店人而自豪
?優(yōu)秀的互動及溝通技巧
?流利的英語書寫及溝通
?有積極進取的態(tài)度
?喜歡挑戰(zhàn)
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