- 職位性質：全職
- 工作地區：上海市靜安區
- 招聘人數：2人
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(精通)
- 國際聯號工作經歷：不限
- 薪資待遇：6千-6.5千
- 職位有效期：2026-05-12至2026-08-10
職位：賓客服務主管—行政酒廊 Service Leader-Horizon Club
崗位職責/職位描述
Jing An Shangri-La, Shanghai is located right in the heart of the Jing An central business District, it is the focal point of the Jing An Kerry Center. The hotel has total 508 guest rooms and 6 distinctive restaurants. It sits on a network of public transport, including direct underground passages to the Metro Lines 2, 7 and 14. Its prime downtown location provides extensive convenient transportation coverage.
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上海靜安香格里拉坐落于靜安區中央商務區的中心地帶，是靜安嘉里中心的聚焦點。酒店共有508間客房，6家特色中、西、日餐廳。酒店緊鄰四個街區，樓宇底層連接地鐵2號線、7號線和14號線，其優越的市區中心位置提供了廣泛便利的交通覆蓋。
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We are currently looking for a Service Leader – Horizon Club to join our?Front Office?team.
As a?Service Leader – Horizon Club, we rely on you to:
- Meets up with guests regularly to obtain feedback on ways to improve the hotel’s services and facilities.
- Handles guest complaints effectively and efficiently by being responsive and receptive, and analytical.
- Within the established Delegation of Authority, he/she makes quick and correct decisions to ensure guest's satisfaction.
- Motivates and ensures staff perform to the high service level required, maximizing total customer loyalty as well as positive overall stay experience.
- Provides coaching and counseling on standards and procedures for the Horizon Club.
We are looking for someone who:
- Takes pride in being a hotelier
- Loves interacting with guests
- Communicates and writes with fluency in English (and local language)
- Enjoys working as part of a team
- Has a can-do attitude
- Is a self-starter
- Enjoys crafting best-fit solutions for guests?
工作概述：
- 對豪華閣客人提供優質服務，及時了解客人反饋，并在服務及酒店設備設施的調整提出建議，提高顧客滿意度
- 及時高效地處理客人投訴
- 在授權范圍內，快速正確地做出決定，使客人滿意
- 激勵團隊成員，保持高度的團隊精神(或團隊凝聚力)
- 向團隊成員提供培訓及指導，使團隊保持酒店服務標準
崗位要求：
- 以成為酒店人為榮
- 喜歡與客人互動
- 流利的英語(以及當地語言）交流和寫作
- 相信團隊合作
- 有一種積極向上的態度
- 是積極主動的人
- 熱衷為客人打造最適合的解決方案
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If you are the right person, what are you waiting for？ Click the apply button now！
