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崗位職責/職位描述

1.樓層服務員的職責是打掃和維護客房及其所負責樓層的公共區(qū)域，按照酒店統(tǒng)一的標準和指導方針政策在一個干凈有次序環(huán)境中提供友好、有效率的對客服務
Room?Attendant?is?responsible?to?clean?and?maintain?guest?rooms?as?well?as?surrounding?areas,?also?provide?guest?services?on?the?assigned?guest?floor?in?accordance?with?the?standards,?guidelines?and?policies?established?by?the?Hotel,?in?order?to?ensure?friendly,?efficient?and?customer?orientated?service?in?a?clean?and?orderly?environment.?Guest?delight?is?the?primary?focus?of?all?the?duties?and?functions?of?a?Room?Attendant.
2.補充客用品；檢查、補充、收取小酒吧物品的費用，接收洗衣或干洗；提供客衣服務的相關工作，包括遞送布草、收取客衣等
Replenish?guest?supplies.Check,?replenish?and?post?charges?of?consumed?mini?bar?items.Pick?up?laundry?and?dry?cleaning?items.Carry?out?valet?services?when?required?including?delivery?of?linen?or?processing?laundry?orders.
3.向主管及客房辦公室匯報酒店客房內的損壞或故障情況；及時向主管匯報并上交客人遺失物品至客房部辦公室；保持和辦公室、主管以及經理的聯(lián)系，確保客房樓層維持最好的狀態(tài)
Report?damage?or?malfunction?in?hotel?rooms?to?superior?and?Housekeeping?office.?Report?and?submits?lost?and?found?articles?to?superior?/?Housekeeping?office?immediately.?Communicates?frequently?with?Housekeeping?Office?and?supervisor?or?manager?on?the?status?and?conditions?of?guest?floor.
4.準確記錄所負責區(qū)域的房態(tài)；報告差異房
Record?room?status?in?allocated?section?accurately.?Report?room?discrepancy.