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崗位職責/職位描述

1.在每一次與客人接觸時，必須熱情和自然地稱呼，向客人問候
Must greet all guests with warm and natural standard at every guest contact point.
2.履行被分配的職責，盡自己所能提高工作效率
Contribute to overall operational efficiency by performing relevant duties as assigned.
3.不斷監控對客服務水平，通過客人的認可及熱情，確保任何時間都能最大限度地令客人滿意
Monitor guest service constantly, ensuring that at all times maximum guests satisfaction is being achieved through guests’ recognition and prompt cordial attention.
4.隨時向客人提供最新，最準確的信息
Provide guests with the most accurate and up-to-date information at all time.
5.為即將到店登記的客人，常客和一些有特殊需求的客人以及團隊客人提前安排房間
Pre-assign rooms for pre registered, specific guests (VIPs), special requests reservations and tour groups.