昆明索菲特大酒店| 招聘職位
- 職位性質：全職
- 工作地區：云南省昆明市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：5千-5.5千
- 職位有效期：2026-05-08至2026-07-17
職位：賓客關系經理Guest Relation Manager(已停止招聘)
崗位職責/職位描述
1.作為酒店高級管理層的代表，負責處理客人的問題和投訴。
As a representative of Senior Management, Deal with guest problems and/or complaints.
2.負責貴賓的迎領工作,確保貴賓抵達酒店時感覺舒適并受到了熱情的歡迎。
Responsible for the reception of VIPs to ensure that they feel comfortable and welcome when they arrive at the hotel.
3.每日核查貴賓抵店清單、在住清單及離店清單，在入住前為貴賓準備好歡迎信和入住禮物，問候在住的貴賓以及向即將離店的貴賓道別。
Checks daily Arrival List, In House List and Departure Listof VIPs, prepare welcome letter and VIP amenities before check-in, greets in house VIPs and bid farewell to the departure VIPs.
4.負責在抵達之前發掘貴賓的詳細信息、偏好以及習慣，并且與相關接待大使分享信息以創造定制化服務的體驗和個性化的歡迎。
Responsible for excavating VIPs’ detailed information, preferences and habits before arrival, and share this information with relevant Ambassadors to create Cousu Main experience and personalized welcome.
5.對酒店的服務標準、設施設備、餐廳的營業時間及服務范圍了如指掌。
?completely aware of all hotel services standards, facilities, outlet operating hours and scope of service.
6.快速響應客人的詢問以及需求并且迅速進行處理。
Quick response of guest’s inquiries and requests and take action accordingly??
7.靈活運用索菲特問題解決技巧和大使授權，為客人帶來“精彩絕倫”的入住體驗。
Bring in “Be Magnifique” experience to the guest through flexible apply of Sofitel Problem Solution skills and Ambassador Empowerment.
8.負責給客人撥打關懷電話收集客人的偏好和有效建議以創造定制化服務的契機，進一步發展酒店的服務水平提升賓客體驗。
Responsible for making courtesy calls to the guest and collecting guest preference and useful comments to create opportunities of Cousu Main, further to develop hotel service level and enhance guest experience.
9.觀察客人的日常行為和活動習慣，消除客人的不滿并且同客人建立起友好的關系。
Oversees the habits of guests and VIPs, capable of resolving any guest complaints and to establish an amicable relationship with guests of the hotel.
10.與每一位社會團體客人和貴賓在離店時道別。
Bid farewell to every corporate guest and all VIPs upon their departures.
