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崗位職責/職位描述

Operational

營運

• Loads linen into washer and adds specified amount of detergent, soap, or other cleaning agent.將布草放入洗衣機并加入規定數量的洗滌液、皂液或其它清洗劑。
• Operates machine that automatically washes and rinses linen.操作自動水洗及漂洗布草的機器。
• Lifts clean, wet linen from washer and places them successively into wringers and dryers for measured time cycles. 從洗衣機中取出洗凈的濕布草并將其依次放入絞干及烘干機，并調好時間。
• Sorts dried linen according to identification numbers or type. 根據辨認號和類別分揀干布草。
• Folds and places items in appropriate storage bin. 折疊并將干布草放入規定的盛放箱。
• Sorts and counts linen to verify quantities on laundry list. 分揀并根據洗衣單上的數量核對布草數。
• Soaks contaminated linen in neutraliser solution in order to precondition linen for washing.?將臟污的布草放入中性溶液中浸泡，以為水洗做好預處理。
• Mixes chemicals and bleaches according to formula. 根據配方混合藥液和漂白劑。
• Spots stains on garments with specific chemicals prior to laundering/ dry cleaning. 在進行水洗/干洗前，用專門的清潔劑去除衣物上的污漬。
• Operates dry-cleaning machine by setting automatic controls. 通過設定自動控制，操作干洗機。
• Finishes clean garments by pressing, steaming, folding and bagging. 通過熨平、蒸熨、折疊和包裝完成對衣物的清洗程序。
• Delivers clean garments to guest rooms. 將干凈的衣物送至客房。
• Washing, drying, pressing, and folding of hotel linen and uniforms. 水洗、烘干、熨平和折疊酒店的布草和制服。
• Sorting and sending of dry cleaning to outside contractor. 分揀并把要干洗的布草送到外面的聯系人。
• Examines laundered items to ensure cleanliness & serviceability. 檢查洗滌的物品，以確保其干凈及可用性。
• Sends torn linen to seamstress for repair. 將破損布草送到縫衣間修補。
• Stores laundered linen on shelves & hangs uniforms, after verifying numbers.核準了所洗布草的數目后，將其存放在架格上及制服架上。
• Issues linen and supplies. 發放布草及用品。
• Records daily production of linen & uniform. 記錄每日的布草和制服。
• Use and control hotel key according to hotel policy and Housekeeping principle.根據酒店的政策和客房部的規定使用和控制萬能鑰匙。
• Reports complaints or problems to Team Leaders/ Assistant Manager if no immediate solution can be found. 如果不能馬上找到解決辦法，則將客人的投訴或問題報告給領班/副理。
• Ensures a high level of product knowledge of hotel. 確保高水平的酒店產品知識。
• Ensures a high level of customer service is consistently maintained. 確保持續提供高水平的對客服務。
• Ensures the Team Leader/ Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.確保將任何來自客人或其它部門的反饋及時并準確地溝通給副理/領班。
• Complies with the Hotel’s Policies & Procedures relating to Housekeeping. 遵守酒店關于客房部的政策和程序。
• Complies with all systems and procedures as laid down by Rooms Division. 遵守房務部的系統和程序。
• Performs routine duties in ensuring the linen and uniforms meet Hyatt brand standards. 在日常工作中，確保布草和制服達到凱悅的品牌標準。??

General

總則

• Provides courteous and professional service at all times. 始終提供禮貌且專業的服務。
• Attends departmental training sessions as scheduled to improve skills and knowledge. 根據安排參加酒店的培訓課程，以提高技能和知識。
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. 禮貌且高效地處理客人及員工的要求，遇到投訴或問題，如不能馬上找到解決辦法，要向上級匯報。
• Strictly adheres to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. 嚴格遵守員工手冊中的規章制度，及酒店關于防火、衛生、健康和安全的制度。
• Ensures high standards of personal presentation & grooming. 確保高標準的個人形象和儀表。
• Maintains positive guest and colleague interactions with good working relationships. 與客人和同事保持基于良好工作關系的接觸。
• Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. 根據酒店、行業和公司的指引，回應需求、改變，執行任何合理的任務及額外職責。
• (增加: Be flexible and adapt to rotate within the different sub departments of the Rooms Division or any other Department. 靈活并接受在房務部內的部門及其它部門的輪換工作。)