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崗位職責/職位描述

1.Assists in the recruitment process by handling enquiries, registration and arranging interview at appropriate time.

協助完成新員工的錄用、登記，在適當的時間安排面試的事宜。

2.Maintains all applications, screens and interviews applicants suitable for positions

維護所有的應聘要求以便從中選擇合適的人選。

3.Ensures that all applications are reviewed and that acknowledgment/ reject letters are sent out 2 weeks from date of receipt.

確保所有的求職申請，不論通過還是拒絕都能在兩周之內給予回復。

4.Assists in the preparation of recruitment advertisements that reinforces the corporate identity and projects a professional image.

協助準備酒店的招聘資料，使其能夠加強宣傳本酒店的特性、計劃以及專業的企業形象。

5.Maintains close relationship with academic institutions and hotel schools.

與相關學術機構及酒店專業學校保持緊密地聯系。

6.Prepares the documentation process for visa applications for foreign nationals.

為國外的應聘者準備簽證所需要的相關文件。

§? Ensures all employees provide courteous and professional service at all times.

確保所有員工不間斷地提供禮貌并專業的服務。

§? Ensures all employees maintain up-to-date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.

確保每一個員工及時了解酒店的各種更新的產品知識、促銷計劃、政策變動，并處理好內部的溝通及聯系。

§? Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.

禮貌且高效地處理客人及員工的要求，遇到投訴或問題，如不能馬上找到解決辦法，要向上級報告。

§? Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.

了解關于員工及行業關系的法律、法規，理解并嚴格遵守員工手冊中的規章制度，及酒店關于防火、衛生、健康和安全的制度。

§? Assists the Personnel Manager in preparing the Human Resources Report and Manning Report on a timely manner.

協助人事經理按時準備人力資源及人事報表。

7. Assists with the management of the Hotel Evaluation and Appraisal processes.

協助管理酒店的相關測評及評估。

8.Is actively involved in the welfare, safety, development and well-being of employees providing advice, counselling and truthful, diplomatic feedback.

積極參與員工福利、安全、發展及健康的活動，并給予建議、咨詢和真實、恰當的反饋。

9.Ensures high standards of personal presentation & grooming.

確保始終都有高標準的形象和儀表。

10.Maintains positive guest and colleague interactions with good working relationships.

與客人和同事保持基于良好工作關系的接觸。

11.Ensures and practices the utmost protection of office’s confidentiality.

確保并實施對于辦公室的保密性工作。

12.Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

根據酒店、行業和公司的指引，回應需求、改變，執行任何合理的任務及額外職責。