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崗位職責/職位描述

Main Duties

主要職責

Administration

行政

§? To assist with thedevelopment and maintenance of a detailed Department Operations Manual thatreflects policies and procedures work processes and standards of performancewithin the Division.

協助制定、保持及更新詳細的部門營運手冊。營運手冊要包括部門的政策及程序，部門的工作程序及標準。確保每年的更新要準確反映任何改變。

§? To assists with thepreparation and regular update of the Food and Beverage Departmental Budget, inclose cooperation with the Director of Food and Beverage ensuring targets aremet and costs are effectively controlled.

協助準備餐飲部的年度業務計劃，確保部門目標中全面闡述了酒店的生意目標及員工的需要。

§? To participate in theformulation of the Annual Marketing Plan to established a list of marketingactivities in line with the compilation of the Annual Business Plan.

與餐飲部總監密切配合，協助準備及定期更新餐飲部的部門預算，確保達到經營目標及有效地控制成本。

§? To maintain the DailyLog Book

保存部門日志。

§? To submit thefollowing reports to the Director of Food and Beverage.

協助餐飲部總監準備及發出以下餐飲部文件

§? Weekly work schedule.

每月餐廳報告

§? Monthly consumptionreports of guest supplies.

每月客人用品消耗報告

§? Vacation schedule.

假期安排

§? Training forecast.

預計培訓

§? Beverage shortage / overagereport.

酒水短缺 / 超額報告

§? Guest/staff incidentreport.

員工事故報告。

§? To plan the outletweekly roster and work schedules to ensure that the outlet is adequatelystaffed to handle the level of business.

根據營業狀況排班，確保有足夠的人手。

§? To request guestsupplies according to consumption and established par stocks.

根據使用狀況和安全庫存量申領客人用品。

§? To maintain the outletbulletin board.

維護部門信息板。

§? To attend monthly Foodand Beverage meeting and daily operations meeting.

參加每月和每日餐飲部日常會議。

§? To attend all othermeetings and briefings as directed by the Director of Food and Beverage.

參加餐飲總監主持的會議和簡報。

§? To report “loss andfound” items in line with the Hyatt Regency’s Policies & Procedures.

根據凱悅酒店的規章制度和程序匯報客人遺留物品的情況。

§? To ensure that theoutlet is kept clean and organized, both at the front as well as the back ofthe house.

確保部門的前場和后場區域干凈、整潔有序。

§? To liaise and organizewith Stewarding and Housekeeping that the established cleaning schedules arestrictly adhered to.

聯系并且協調餐務部和客房部嚴格按照清潔時間表進行清潔。

Payroll & Productivity Management

薪資和生產力管理

§? Exercises efficientPayroll Management/ Resource allocation through the establishment of a flexibleworkforce throughout the Division. This will be based on the principles of aflexible employee base (Full Time & Part Time employees), multi-skillingand multi-tasking.

通過在整個部門內建立靈活的員工編制，實施高效的薪資管理/資源分配。這將依據一個靈活的員工基數（全職員工及臨時工）、多技能及多任務的原則。

§? Directs subordinatesto ensure productivity meets the Hyatt International Food and BeverageOperations Manual requirements.

引導員工以確保生產水平達到凱悅國際餐飲運營要求。

§? Focuses attention onimproving productivity levels and the need to prudently manage utility/ payrollcosts within acceptable guidelines ensuring optimum deployment and energyefficiency of all equipment.

關注改進生產力水平及在可接受的指引下謹慎管理用品/薪資，確保所有設備的優化部署和高能效。

§? Ensures new technology& equipment are embraced as to improve productivity.

確保擁護使用新的技術和設備以提高生產力。

§? Reviews and constantlyseeks Productivity level improvements of all employees through the process of“taking work out of the system” (when appropriate) and through streamlining ofwork process.

通過“減少工作項目”（適合情況下）及簡化工作系統不斷檢視及發現提高員工生產力水平的方法。

Operational

營運管理

§? To ensure that theoutlet is managed efficiently according to the established concept statement,providing courteous, professional, efficient and flexible service at all timesaccording to the established standards.

確保根據經營理念對部門進行高效地管理，根據標準提供有禮的、專業的、高效并且富有彈性的服務。

§? As a model to presentat all times in the outlet, especially during rush periods.

在部門內凡事親歷親為，特別是在工作繁忙期間。

§? To be flexible andadapt to rotate within the different departments, sub departments of the Foodand Beverage division or any others departments assigned by the hotel.

能夠工作得富有彈性，能夠適應餐飲部不同部門和酒店安排的其它部門工作。

§? To ensure that correctoperating standards are adhered in order to achieve the level of serviceestablished in the Departmental Operations Manual.

根據部門營運手冊中的服務標準確保正確的營運標準。

§? To assignresponsibilities to subordinates and to check their performance periodically.

分派下屬的工作并且定期檢查下屬的表現。

§? To ensure tablereservations are taken properly in order to maximize the restaurant turnover.

確保部門以最大的接待能力接受預定。

§? To ensure that the parstocks for all operating equipment and supplies are strictly adhered to, andthat the outlet is adequately equipped.

確保所有的設備和用品處于嚴格的安全庫存量，并且確保部門有足夠的設備和用品的配備。

§?Outlet Managershould have a monthly walk through of all event venues the to look at repairand maintenance issues for carpets, lighting, bathrooms, wall coverings, fixedfurniture and air-conditioning with The Director of Engineering andHousekeeping Manager

經理應每月與工程總監及工區經理一起巡視所有活動場地，查看地毯、照明、墻面墻紙、固定資產和空調，洗手間等區域的維修和維護問題

§?Dealingwith outside contractors once they are on the hotel premises to ensure hotelstandards are met and that all contractors have signed the "outsidecontractor's guidelines"

一旦布展方進入酒店場所，第一時間與他們建立聯系，以確保符合酒店標準，并確保所有承包商都簽署了布展協議

§?Toconduct monthly inventory checks on all operating equipment and supplies.

負責每月對部門的設備和用品進行盤點。

§?Toassist in controlling the requisitioning, storage and careful use of alloperating equipment and supplies.

協助控制所有運營設備和物品的申請，儲存和謹慎使用。

§? To conduct dailypre-shift briefings to employees on preparation, service and menu.

從準備工作、服務和菜單方面主持每日班前例會。

§? To liaise with theKitchen and other supporting departments on daily operation and quality.

為確保日常運作和質量，與廚房以及其它相關部門進行聯絡。

§? To ensure that allbeverage orders are produced according to the established recipes and procedureset for the outlet

確保酒水的出品和服務是嚴格按照酒店確定的配方和程序。

§? To control therequisitioning, storage, and service/portioning of beverages

控制物品申請、庫存、酒水服務的量。

§? To control appropriatebeverage par stocks are maintained and record any spoilage and wastage

確保適當的酒水庫存，維護并且記錄酒水的報廢和浪費。

§? To ensure that the barand surrounding area is kept clean and organized at all times

確保酒吧和周圍區域隨時保持整潔。

§? To handle all guestcomplaints, requests and inquiries on food, beverage and service.

處理客人關于食品、酒水和服務方面的投訴、要求以及疑問。

§? To ensure that theoutlet cashiering procedures are strictly adhered to.

確保部門的收銀工作按照嚴格程序進行。

§? To supervise andoversee the operation and administration of the outlet.

監督管理和檢查部的運作和行政方面的工作。

§? To ensure the smoothand efficient operation of Outlet and Convention services throughout the resort

確保運營區域的服務平穩且高效的運行。

§? To study, evaluateoperation/procedure and suggest improvements to DOFB/Assistant.

學習和評估營運和工作程序，向餐飲總監或副總監提出建議。

§? To act as a host tothe guests and ensure their satisfaction

對客人進行引導，確保客人滿意。

§? To check workperformance of subordinates and their grooming.

檢查下屬的工作表現和儀容儀表。

§? To supervise, overseeand assist subordinates during busy period in the service.

在營業繁忙期間督導、檢查并且協助下屬的工作。

§? To liaise with kitchencrew on daily operation.

在日常運作的時候與廚房進行緊密聯系。

§? To possess thoroughknowledge of menu and equipment.

具備充足的菜單和設備知識。

§? To work with Chef onthe menu, recipes and menu cycle concept.

和廚師長一起確定菜單、配方和菜單循環更新。

§? To report deviationsof the Catering and food and beverage products to the Director of Food andBeverage.

向餐飲總監匯報會議、餐飲產品的差異。

§? To fully understandand adhere to the Departmental Operations Manual.

充分理解并且執行部門運作手冊。

§? To perform all tasksin accordance to the Session Plans and Task Breakdowns from the DepartmentalTraining Manual.

根據會議計劃和部門運作手冊完成任務。

§? To fully understandand apply the philosophy of F&B Top 20’s.

完全理解并且運用餐飲20個最高標準的理念。

§? To fully understandand adhere to Hyatt’s Food and Beverage Vision and Mission.

完全理解凱悅餐飲部使命和愿景。

People Management

人員管理

§? Through hands onmanagement, supervises closely all Food and Beverage Service employees in theperformance of their duties in accordance with policies & procedures andapplicable laws.

通過參與管理，對所有餐飲服務人員進行緊密督導，使他們的工作表現符合政策、程序及有關法律。

§? Develops and assists employees of F&B to work according to operational,financial and management concept, ensuring employees with multi-skills andcomplete multi-tasks.

發展及協助餐飲部服務人員按照運營、財務及管理的理念工作，確保員工具有多種技能及完成多項任務。

§? Delegatesappropriately duties and responsibilities, to equipped and resourced employees,nurturing and developing them whilst ensuring standards of operation and safetyare maintained.

適當地分配職責和責任，以使員工掌握技能并獲得資源；在確保保持運營及安全標準的同時，關心并發展員工。

§? Instils and supportsthe Training initiatives and philosophies of the company and works closely withthe Training Manager and Banquet Service Manager to develop a team ofmulti-skill employees.

灌注并支持公司的培訓理念，并與餐務部經理及培訓部經理緊密配合發展一支積極的部門培訓員隊伍。

§? Develops and assistswith training activities focused on improving skills and knowledge.

發展并協助針對提高技能和知識的培訓活動。

§? Ensures employees havea complete understanding of rules and regulations, and that behaviour complies.

確保員工完全理解酒店的規章制度并遵照執行。

§? Has a positive function in training and developing employees.

在培訓及發展員工方面起積極作用。

§? Ensures all employeesmaintain an up-to-date awareness of hotel product knowledge, current promotion,policy changes and makes them perform accordingly.

確保所有員工都對酒店產品知識、當前的推廣、政策改變保持最新了解，使員工能夠遵照執行。

§? Monitors employeemorale and provides mechanism for performance feedback and development.

關注員工士氣并對工作表現及發展提供反饋。

§? Assists in conductingthe annual Performance Appraisals providing honest and appropriate feedback.

進行年度表現評估，提供誠實并適合的反饋。

§? Effectivelycommunicates guiding principles and core values to all levels of employees.

以有效的溝通原則和核心價值面對各層員工。

General

總則

§? Fully embraces andarticulates Hyatt People Philosophy guidelines – walking the talk

完全擁護和了解凱悅以人為本的原則– 言出必行。

§? Conducting regulardepartmental meetings ensuring all meetings are well planned, efficient andresults oriented.

進行定期的部門會議，確保所有會議計劃完善，有效且以結果為導向。

§? Attends andcontributes to all meetings as required.

積極參與所有要求參加的會議。

§? Handles guest andemployee enquiries in a courteous and efficient manner, reporting. complaintsor problems if no immediate solution can be found, whilst feeding back a promptfollow up.

以禮貌和有效的方式處理客人和員工要求，如果不能及時解決，報告投訴或者問題，同時反饋迅速跟進。

§? Take an activeinvolvement in the Welfare, Safety, Development and well being of employeesproviding advice, counselling and truthful, diplomatic feedback.

積極參與員工的福利，安全和發展，提供建設性的，真實的和熟練的反饋。

§? To comply with locallegislation and be conversant and act in accordance with any legal issuesrelating to your department.

遵照當地法規，熟悉并執行部門相關法律事項。

§? To ensure rosters areposted and timesheets submitted on time.

確保及時提交排班和考勤。

§? Maintains positiveguest and colleague interactions with good working relationships.

保持積極的客人和同事關系。

§? Exercise responsiblemanagement and behaviour at all times and positively representing the hotelmanagement team and Hyatt International.

總是實施負責的管理和行為，積極地代表酒店管理團隊和凱悅國際。

§? To ensure that allemployees are treated fairly and consistently as outlined in their terms andconditions of employment, local legislation, and company/hotel polices andprocedures

確保所有員工按照雇用條件，當地法規和酒店規章制度得到公平和始終如一的對待。

§? To attend trainingsessions when required.

參加要求的培訓。

§? To report for dutypunctually, wearing the correct uniform and name badge at all times

準時報到，穿著正確的制服并佩戴正確的名牌。

§? Ensure high standardsof personal presentation and grooming.

確保高標準的個人儀容儀表。

§? To provide a friendly,courteous, professional service and ensure guests satisfaction at all times.

始終提供友善，禮貌和專業的服務，并確保顧客滿意

§? Is knowledgeable instatutory legislation in employee and industrial relations, understanding andstrictly adhering to rules & regulations established in the EmployeeHandbook and the hotel’s policies concerning fire, hygiene and health &safety.

了解雇員立法和勞資關系，嚴格遵循員工手冊的規章準則、酒店雇用政策、衛生政策和健康安全政策。

§? To ensure that allemployees attend the training sessions when required.

確保所有員工參加要求的培訓。

§? To ensure that allemployees report for duty punctually, wearing the correct uniform and namebadges at all time.

確保所有員工準時報到，穿著正確的制服并佩戴正確的名牌。

§? To ensure that allemployees maintain a high standard of personal appearance and hygiene andadhere to the hotel and department’s grooming standard.

確保所有員工保持高標準的個人儀表和衛生，依照酒店和部門儀容儀表的標準。

§? To ensure that allemployees provide a friendly, courteous, professional service and ensure guestssatisfaction at all times.

確保所有員工始終如一的提供禮貌而專業的服務。

§? To actively cross-sellother Food & Beverage outlets.

積極地交叉銷售其他餐廳的餐飲。

§? To assist in carryingout quarterly, Bi-yearly, yearly inventory of operating equipment

協助執行季度，半年，年度運營設備盤點

§? Respond to requests toundertake any reasonable tasks and secondary duties and to changes as dictatedby the hotel, industry & company.

承擔合理的工作職責和第二職責，并根據酒店、工業和公司的需要做相應的調整。

§? Complies with allpolicies andprocedures related tohotel or Hyatt Group.

遵守并執行酒店及凱悅集團所有規章制度。