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崗位職責/職位描述

Main Duties and Scope of Role

主要職責和工作范疇

Administration

行政管理

·????????
Assists
with the development, maintenance and update of a detailed Department
Operations Manual that reflects Policies & Procedures, work processes and
standards of performance within the Division. Ensures annual review to
accurately reflect any changes.

協助并且確保部門營運手冊是準備好的，并且每年更新。

·????????
Assists
with the preparation of the annual Finance Business Plan and ensuring
Divisional Objectives fully address the business objectives of the Hotel and
needs of employees.

協助準備部門年度財務計劃，并確保該計劃反映酒店和員工目標一致。

·????????
Assists
with the preparation and regular update of the Finance Departmental Budget in
close cooperation with the Director of Finance, ensuring targets are met and
costs are effectively controlled.

協助財務總監準備，制定和更新部門年度預算，并確保部門目標及嚴格控制部門成本。

·????????
Ensures
the availability of any stationery or consumables required by any I.S. systems.

確保部門有足夠的日常運作的辦公設備或易耗品。

·????????
Ensures
that all licenses are complete and up-to-date.

確保所有的軟硬件都有合法的授權，并且及時更新。

·????????
Keeps
software in the Property Management System up to the current release as
instructed by the Divisional Information System Specialist.

在資訊系統領域專家的指導下，及時更新PMS。

·????????
Advises
the management of the hotel on additional facilities that could be provided by
either existing or further IS systems and technological advances.

建議酒店管理層有需要的其它電腦設備或軟件，它們可以是已有或是未來的和新的先進技術。

Payroll & Productivity Management

薪資及生產管理

·????????
Exercises
efficient Payroll Management/ Resources allocation through the establishment of
a flexible workforce throughout the Division. This will be based on the
principles of a flexible employee base (Full Time & Part Time employees),
multi-skilling and multi-tasking.

通過在整個部門內建立靈活的員工編制，實施高效的薪資管理/資源分配。 這將依據一個靈活的員工基數（全職員工和臨時工）、多技能及多任務的原則。

·????????
Reviews
and constantly seeks productivity level improvements of all employees through
the process of “taking work out of the system” (when appropriate) and through
streamlining of work process.

通過所有員工的“超越系統的工作”（在適當的時候）和流水線工作，回顧和不停地追求提高生產力。

Operational

營運

·????????
Business
Knowledge – Maintain an expert understanding of the property’s business needs,
methodologies, strategies and upcoming projects. Keep current with property,
competitors and other industries’ uses of technology.

商業知識 – 對商業需求、方法、策略和將要采用的方案有專業的知識。與競爭對手、其他行業相比，酒店持有最新的技術。

·????????
Problem
Solving – Identify, analyze, organize and solve issues creatively, effectively
and quickly.

解決問題 – 創造性地、有效地、快速地確定、分析、組織和解決問題。

·????????
Knowledge
– Understand IT technology standards, platforms and directions. Maintains a
working understanding of technology trends, particularly in the lodging
industry as well as aware of systems development methods and tools that are
available.

知識 – 懂得IT技術標準、平臺和使用。擁有行業技術、趨勢方面的工作知識，并知道系統發展可利用的方法和工具。

·????????
Support
– Provide first and second level support to property hotel associates for
technical problems. Conduct equipment performance audits and provide
recommendations for performance improvement.

維護 – 提供最高或次高標準維護酒店的系統技術問題、設備性能檢查、提供提高性能的建議。

·????????
Operations
– Monitor computer and network operations at the property. Performs onsite and
offsite backup/recovery functions and maintain disaster recovery plan.

操作 – 監控電腦和網絡的操作。完成在線、離線的備份、恢復并持有災難防御計劃。

·????????
Policies
and Procedures –understands applicable Hyatt Corporate Policies
and Standard Operating Procedures and other related materials.

政策與程序 – 懂得應用凱悅集團政策和標準操作程序和其他相關知識。

·????????
Project
Management – Plans and manages technology projects; performs an assessment of
needs ensuring compliance with Hyatt standards, budget,
capital requirements and authorization. Determine priorities, schedules, plan
and necessary resources to ensure completion of projects on schedule, on budget
and according to planned specifications and objectives.

方案管理 – 計劃和管理技術方案，完成所需的評估確保符合凱悅的標準、預算、資產的申請和授權。確定優先權、時間表、計劃和必要的資源以確保按時、按預算、按原定的規格、目標完成方案。

·????????
Training
coordination for existing/new staff (users only).

培訓現有/新來的員工（僅限使用者）。

·????????
Ensure
adequate supplies of DP consumables (e.g. ribbons, computer paper etc.)

確保電腦外圍設備消費品的充分供應（如色帶、電腦用紙等等）。

·????????
Provides
technical assistance, advises to Hotel Management Team so as to minimise
overhead expenses and maximise productivity in all areas.

從技術的角度提供酒店管理人員合理的建議，以減低酒店資訊系統的投入并最大程度的提高系統得效率。

·????????
Assists
authorised users in relation to operation of the Hotel’s IS system hardware,
various modules and supporting personal computers.

提供對酒店硬件系統用戶的支持，對終端設備提供維護。

·????????
Coordinates
timely repair and return to service of any faulty systems or items of
equipment.

有效的處理系統硬件的問題。

·????????
Ensures
that preventive maintenance required by any IS equipment in the Hotel is
carried out appropriately.

確保酒店系統軟硬件維修保護合同有效執行。

·????????
Establishes
and implements procedures to ensure backup of data of IS system. Maintain
integrity of data on system ensuring the Daily Backup was completed successfully
and kept offsite.

制定并保證系統數據的備份，維持系統數據的準確性，確保順利完成每日的數據備份并存放于遠離的區域。

·????????
Rebuilds
data corrupted by either hardware or software faults.

執行由于硬件或軟件失敗引起的數據的恢復。

·????????
Coordinates
the investigation and timely handling of any software fault reports or
enhancement requests.

協助調查和及時處理軟件的問題和系統的更新。

·????????
Coordinates
the timely handling of any software fault reports or enhancement requests.

協助及時地處理任何軟件故障報告和更多的需求信息。

·????????
Sets
up emergency procedures to continue the operation of the Hotel in the event of
system failure.

制定酒店資訊系統失敗應急處理程序。

·????????
Provides
manuals on the use of any IS systems and incorporates those manuals into the
relevant operating procedures of the Hotel.

編制酒店系統使用說明，使之成為系統使用的日常規范。

·????????
Establishes
necessary security measures to prevent unauthorised access to the IS systems.

建立必要的安全評估手段和措施以防止非法的訪問和入侵。

·????????
Provides
technical assistance to internal and external audit staff.

對酒店的內外部審計工作提供技術上的支持。

·????????
Works
with Sales and Marketing Department and Operational Departments to set up and
maintain clean relevant databases for management purpose.

和市場銷售和其它運作部門一起設置和保證數據的正確有效，以便提決策需求。

·????????
Coordinating
needs to Departments, i.e., reporting, system use.

協調各部門的需要，如報表生成、系統使用。

·????????
Correct
system software/hardware + UPS problems/faults. Maintain
hardware/software (including the UPS) maintenance agreements and monitor costs
on an ongoing basis.

糾正系統軟件/硬件+UPS的問題/錯誤，維持硬件/軟件（包括UPS）的養護協議并即時監控成本。

·????????
Ensure
all system user’s right are within authorization and are ‘live’.

確保所有用戶的使用權限在授權范圍內并且是真實存在的。

·????????
24
hour Front Office system support on an “on call” basis .

提供對前廳系統24小時電話支持。

·????????
Compile
monthly system performance reports.

匯編每月系統工作情況報告。

·????????
Ensure
procedure for physical security and custody of ISD equipment is adhered to.

確保遵守電腦房設備的物理安全程序和保養程序。

·????????
Ensure
all software used in hotel is legal and licensed.

確保所有酒店使用的軟件是合法并得到許可的.

·????????
Maintain
an inventory of IT equipment and software(all of
hotel).

持有IT設備和軟件的存貨清單（全酒店）。

·????????
Arrange
and implement telecommunications standards and enhancements in conjunction with
the Area IT Manager.

與區域IT經理一起協商和執行電訊標準。

People Management

人員管理

·????????
Focuses
attention on improving productivity levels and the need to prudently manage
utility/ payroll costs within acceptable guidelines, ensuring optimum
deployment and energy efficiency of all equipment.

致力于提高生產效率，謹慎地管理人員的設施和工資成本，確保員工合理分配工作并發揮設備的有效生產力。

·????????
Ensures
new technology & equipment are embraced to improving productivity.

促使新技術和設備能被員工使用并提高工作效率。

·????????
Recruits,
selects and develops IS employees to work following the operational, financial,
administrative philosophies and willing to become multi skilled and perform
multi tasks.

招聘，選擇和發展員工，使他們能按照酒店的，財務的和行政工作程序工作，并成為多面手并承擔各種工作。

·????????
Through
hands-on management, supervises closely all IS employees in the performance of
their duties in accordance with Policies & Procedures and applicable laws.

言傳身教，管理和監督員工，確保他們的工作行為符合酒店的規章制度和適用的法律。

·????????
Delegates
appropriately duties and responsibilities to equipped and resourceful
employees, nurturing and developing them whilst ensuring standards of operation
and safety are maintained.

授權員工必要的工作權利，指導和發展他們同時保障他們的工作標準和安全。

·????????
Instills
and supports the Training initiatives and philosophies of the company and works
closely with the Training Manager in developing Departmental Trainers.

根據酒店和工作的要求，協助培訓經理培訓員工和支持員工的培訓活動。

·????????
Ensuring
that all Team Leaders take an active role in the training and development of
employees.

確保所有的部門領班員工能積極主動培訓和發展其他員工。

·????????
Develops
and assists with training activities focused on improving skills and knowledge.

幫助員工提高他們有關于工作的技能和知識。

·????????
Ensures
employees have a complete understanding of Rules & Regulations, and that
behaviour complies with these Rules & Regulations.

確保所有員工能完全理解并執行各項規章制度。

·????????
Monitors
employee morale and provides mechanism for performance feedback and
development.

激勵員工的士氣，對于員工的表現和進步，給與系統地回饋。

·????????
Conducts
annual Performance Development, providing honest and appropriate feedback.

真實準確地給員工進行評估和回饋。

·????????
Effectively
communicates guiding principles and core values to all levels of employees.

有效的溝通，樹立榜樣，傳遞核心價值給所有的員工。

·????????
Ensures
all employees maintain an up-to-date awareness of hotel product knowledge,
current promotion, policy changes and appropriate internal communication.

確保員工明白酒店最新的產品，推廣，規章制度的更新和適當的內部溝通。