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崗位職責/職位描述

行政

Administration

§? 協助確保酒店電子商務活動與酒店的營銷策略一致，對酒店活動予以適當執行

Assists to ensure that
the E commerce activities are aligned with the respective Corporate Strategy,
and that the Hotel Actions have been implemented where appropriate.

§? 負責準備和更新部門運營手冊

Oversees the preparation and update of
individual Departmental Operations Manuals.

§?
定期召開部門溝通會議，確保部門例會和會議有效進行

Conducts regular divisional
communications meetings and ensure that departmental briefings and meetings are
effective and conducted as necessary.

§? 協助酒店的電子商務策略的執行（目標、策略和行動），以達到和超越房務、餐飲和水療中心其他營利部門所預測的收入目標

行政（續）

Administration (continued)

Assists in the implementation
of the hotel’s E commerce Strategy (goals, tactics and actions) to achieve and
exceed forecasted revenue figures in Rooms, Food and Beverage, and all other
revenue generating departments.

§? 確保妥善保存、及時更新所有溝通文件和記錄

Ensures that an organised, up-to-date
filing system is maintained for all communications records.

§? 保持辦公環境清潔，整齊和電子存儲所有數據，而不是書面文件

Keeps office environment clean and neat
and stores all data electronically as opposed to using box files.

賓客服務

Customer Service

§? 確保所有員工都能始終按照品牌承諾提供優質服務

Ensures that all associates deliver the
brand promise and provide exceptional guest service at all times.

§? 確保所有員工都能正確的為其他部門的內部客人提供優質服務

Ensures that associates also provide
excellent service to internal customers in other departments as appropriate.

§? 禮貌有效地處理所有內外部客人的投訴和詢問，跟進以確保問題的圓滿解決

Handles all guest and internal customer
complaints and inquiries in a courteous and efficient manner, following through
to make sure problems are resolved satisfactorily.

§? 與客人和同事保持積極良好的合作關系

Maintains positive guest and colleague
interactions with good working relationships.

財務

Financial

§? 確保關于酒店、公司和本地和財務報告、資金、執照的所有規章制度和政策被正確遵守，及時精確地進行財務報告

Ensures that all hotel, company and
local rules, policies and regulations relating to financial record keeping,
money handling and licensing are adhered to, including the timely and accurate
reporting of financial information.

§? 使用多種技能同時開展多項任務的靈活工作計劃來優化員工效率，達到酒店財務目標、滿足客人不斷變化的期待和要求。

財務（續）

Financial
(continued)

Maximises associate productivity through
the use of multi-skilling, multi-tasking and flexible scheduling to meet the
financial goals of the business as well as the expectations of the guests.

§?
與相關部門的主管合作， 根據標準積極的管理成本

Manages costs proactively based on key
performance indicators, works with the respective Heads of Department as
appropriate.

§? 保存所有電子商務的合約、合同和報價的完整記錄

Maintains complete records of all E commerce and purchase agreements,
contracts and quotes for the hotel.

市場營銷

Marketing

§? 確保員工知曉和遵守所有酒店內部規章制度

Ensures that all in-house
rules and regulations are communicated to associates and implemented.

§? 持續尋求市場和電子商務的合作以增加酒店知名度和獲取業務

Continuously seeks Marketing
and E commerce opportunities to increase awareness and ultimately business.

§? 確保通過直接銷售活動、電話和書面溝通確保酒店的高知名度

Ensures a high level of
exposure for Hotel through direct sales solicitation, telephone contacts and
written communications.

§? 進行充分的競爭對手調查，保持良好的酒店產品知識

Conducts extensive
competitor research and maintains excellent Product Knowledge of the Hotel.

營運

Operational

§? 為酒店網頁制訂電子商務策略和最佳實施方案，如運用Editor（凱悅的專屬CMS工具）做內容管理、交通行駛路線

Develop Ecommerce strategies and best
practices for the hotel web site such as content management (using The Editor –
Hyatt’s proprietary CMS tool) and traffic driving tactics and strategies

§? 根據需要，管理并與代理合作，為網頁開發制定項目如餐飲、婚宴等

Work with and manage agency for
mini-site development projects as necessary/needed – for F&B, weddings, and
so on.

營運（續）

Operational (continued)

§? 與市場傳訊部經理緊密合作，確保所有酒店網頁內容相關、更新和優化。

Work closely with Marketing
Communication managers to website content for all hotel websites is relevant,
up to date and optimised

§? 會見電子商務行業代表如供應商、代理、媒體如百度等，為最佳實施方案獲取觀點意見

Meet with digital and Ecommerce
industry representatives (i.e. vendors, agencies, media partners such as Baidu,
and so on. if necessary) to gain insight to best practices

§? 作為主要聯系人，與所有電子商務供應商和代理建立良好的合作關系。基于凱悅集團辦公室和代理的合作規定，定期保持與代理的溝通。

Develop and build strong working
relationships with vendors and agency partners – serve as primary point of
contact for all digital marketing/E-Commerce vendors and agencies.? Frequency of agency contact will be
determined based on the scope of work outlined between the agency and Hyatt’s
corporate office.

§? 與代理合作，確保給每間酒店采用的策略同樣適用于區域內的其他酒店，沒有商業沖突，例如關鍵字投標等

Work with agency to ensure strategies
adopted for each hotel also works amongst hotels within the region and no
business-related conflicts (i.e. bidding on same keywords, and so on.)

§? 設定與代理合作的目標，打電話確認工作進度與情況

This role will be responsible for
status calls to review performance reports as well as set goals and objectives
with the agency.

§? 和代理一起制定時間表和目標，確保代理在規定時間內完成工作目標

This role is responsible for setting
timelines and goals with the agency as well as ensuring the agency meets all
deadlines and goals

§? 安排考察參觀酒店

Arranges for hotel site
inspections

§? 積極尋求推廣酒店客房和餐飲的所有內部和外部的機會

Proactively seeks
opportunities (internally and externally) to promote rooms and food and
beverage business.

人事

Personnel

§? 進行關于年度發展評估的討論，幫助市場傳訊部員工實現自己的職業目標。

Conducts annual Performance Development
Discussions with Marketing Communications associates,
supports them in their professional development goals.

§? 確保與酒店內部所有級別的員工建立良好專業的關系，關心他們的安全與職業發展Ensures
a strong professional relationship with all levels of associates within the
hotel, taking an active interest in their safety and development.

§? 鼓勵員工的創新精神，激勵他們為酒店的成功運營作出貢獻

Encourages associates to be creative and
innovative, challenging and recognising them for their contribution to the
success of the operation.

§?
通過持續的建議和月度會議，協助和發展部門培訓員

Assists in the development of
Departmental Trainers through ongoing feedback and monthly meetings.

Supports the implementation of The People
Brand in every department in the hotel.

§? 協助人本品牌理念的實行，示范并增強凱悅價值觀與文化特色

Supports the implementation of The
People Brand, demonstrating and reinforcing Hyatt’s Values and Culture
Characteristics.

§? 根據員工敬業度調查結果，協助酒店變革的實行

Supports the implementation of changes
as a result of the Associate Engagement Survey.

§? 確保市場傳訊部員工對員工規章政策完全了解并嚴格執行

Ensures Marketing
Communications associates
follow all hotel, company and local rules, policies and regulations relating to
fire and hazard safety, and security.