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崗位職責(zé)/職位描述

Operational

營(yíng)運(yùn)管理

§? Take order and serve
the guest according to the sequence.

根據(jù)順序，為客人點(diǎn)單并服務(wù)。

§? Up-sell product.

銷售產(chǎn)品。

§? Maintain guest
supplies and control the cost.

維持營(yíng)運(yùn)的供應(yīng)品和控制損壞量。

§? Ensure beverage stock
in the bar is correct.

在下班時(shí)，確保飲料的存貨是正確的。

§? Ensure buffet set up
and service according to the standard.

確保自助餐的布置是按照標(biāo)準(zhǔn)的并在服務(wù)中掌控自助餐。

§? Ensure smoothly
service according to the task arranged.

根據(jù)部門分配的任務(wù)，確保流暢的服務(wù)。

§? Handle enquiries and
require in food and beverage.

必需能處理任何有關(guān)食物和飲料的詢問(wèn)和要求。

§? Assists in conducting
monthly inventory checks on all operating equipment and supplies.

協(xié)助每月對(duì)所有設(shè)備和存貨進(jìn)行檢查。

§? Provide guidance
before serving.

在服務(wù)之前，必需做指導(dǎo)。

§? Knowledgeable in food
and beverage, Able to up-sell and recommend food and beverage.

對(duì)菜單中的食物和飲料要非常了解，并能向客人推薦食物和飲料的組合，就像促銷中的選擇一樣。

§? Able to train the new
coming staffs and trainees.

有能力培訓(xùn)新員工和實(shí)習(xí)生。

§? Maintain communication
with stewarding, housekeeping and engineering, ensure restaurant clean and well
maintained.

與餐務(wù)部，客房部和維修部門進(jìn)行良好的溝通，確保餐廳的干凈、保修。

§? Provide food and
beverage according to the menu.

根據(jù)設(shè)計(jì)的菜單，提供飲料。

§? Exchange the position
flexible.

對(duì)餐飲部或酒店其他部門的崗位進(jìn)行靈活的調(diào)換。

§? Provide efficient and high-quality
service all the time.

始終提供高質(zhì)量、快速的服務(wù)。

§? Set up and tune over
the table in the meal period.

根據(jù)不同的用餐時(shí)間，進(jìn)行不同的擺臺(tái)并在用餐高峰時(shí)，從新擺臺(tái)。

§? Change the linen
according to the schedule.

根據(jù)布草房建立的安排表，把臟的布草送到洗衣房并把干凈的拿回部門。

§? Set up tables
according to the Department Operation Manual.

準(zhǔn)備擺臺(tái)并按照部門營(yíng)運(yùn)手冊(cè)來(lái)執(zhí)行工作職責(zé)。

§? Collect the needs in
food and beverage.

收集所有食物和飲料的需求。

§? Strict in restaurant
opening hours.

嚴(yán)格遵守餐廳的營(yíng)業(yè)時(shí)間。

§? Maintain bar area tidy
and clean.

始終確保服務(wù)臺(tái)、吧臺(tái)和周圍環(huán)境的干凈和有條理。

§? Strict in control
guest supplies, Release breakage and waste.

控制營(yíng)運(yùn)的供應(yīng)品，減少損害和浪費(fèi)。

§? Handle guest require
in a professional and efficiency manner.

用禮貌和有效的方式，解決客人的要求。

§? Fully understand and strict
in Department Operations Manual.

完全理解并執(zhí)行部門的營(yíng)運(yùn)手冊(cè)。

§? All the work process
according to the work plan and training task list.

所有工作都要按照工作計(jì)劃和部門培訓(xùn)工序表。

§? Fully understand
F&B Top 20.

完全理解并應(yīng)用餐飲部Top 20’s的理念。

§? Fully understand and
support Hyatt F&B vision and mission.

完全理解并堅(jiān)持凱悅餐飲部遠(yuǎn)見和任務(wù)。

Room
Service

送餐服務(wù)

§? Repeat order before
hang up the phone.

在結(jié)束與客人的通話前，要為客人點(diǎn)單并重復(fù)所點(diǎn)的內(nèi)容。

§? Ensure order are
correct.

確保按客人的要求正確點(diǎn)單。

§? Ensure all the food
and beverage delivering on time.

確保所有的食物都要迅速、及時(shí)地送到客人的房間。

§? Strict in hotel policy
and procedure, especially enter the guest room.

嚴(yán)格遵守酒店的政策和程序，特別是進(jìn)入客房。

§? Ensure never enter “DND”
room.

確保不能進(jìn)入有“請(qǐng)勿打擾”的客房。

§? Take away all the
cutleries and chinaware form the guest room and corridor when informed.

只要被告知需收餐具時(shí)，就要確保收走在客人房里或走廊里所有的餐具。

§? Ensure the check
correct.

確保所有的帳單都是正確的并能在送餐時(shí)收回款項(xiàng)。

Banquet

宴會(huì)

§? Set up function
according to the guest request.

對(duì)客人所要求的宴會(huì)地點(diǎn)進(jìn)行布置。

§? Ensure all the AV
equipment had been tested before function.

確保任何會(huì)議的視頻設(shè)備都是事先測(cè)試過(guò)的。

§? Ensure banner hanged
up at correct position.

確保會(huì)議橫幅擺放的地點(diǎn)/位置是準(zhǔn)確的。

§? Ensure equipment are
cleaned before stored into store room.

在把餐布和設(shè)備送入倉(cāng)庫(kù)前，確保它們都是干凈的。

§? Work close with house
keeping to ensure function tidy and clean.

與客房部緊密的合作，確保有會(huì)議的地方始終是干凈的。

§? Work close with
engineering, ensure meeting equipment working smooth.

與工程部緊密的合作，確保會(huì)議索要的設(shè)備都是好的。

§? Work close with event
sales department, set up the function room.

與宴會(huì)銷售部緊密的合作，一起布置會(huì)場(chǎng)。

Cashier
Management

收銀管理

§? Ensure bill always
according to the guest order.

確保帳單是根據(jù)客人的消費(fèi)項(xiàng)目。

§? Total amount always
shows on the bill.

在帳單上顯示總金額。

§? Provide cash check and
invoice.

幫客人找零，提供現(xiàn)金支票及發(fā)票。

§? Ensure all the income
was record.

確保所有的收入總數(shù)都有記錄并準(zhǔn)備這些記錄的報(bào)告。

§? Check the total
amount, never keep cash on hand.

讀并記錄收銀機(jī)上的總數(shù)，禁止留現(xiàn)金在手上。

§? Ensure income item all
correct.

確保收到的價(jià)格是正確的并對(duì)這些款項(xiàng)做必要的描述。

§? Check the special
check.

對(duì)特別的作用要做必要的檢查。

§? Ensure fill in the
daily record when on duty.

確保在他/她當(dāng)班時(shí)，要做每日記錄。

§? When the guest cancel
order, we can pay back by cash or credit card.

當(dāng)客人退還商品時(shí)，我們可以給客人退現(xiàn)金或是把信用卡的收據(jù)還給客人。

§? Ensure cash are real.

確保收到的錢是真的。

§? Ensure guest credit
card in period of validity.

確保客人用的信用卡是在有效期內(nèi)的。

§? Strict in the policy
and procedure of cashier and cash.

嚴(yán)格遵守財(cái)務(wù)部對(duì)出納、現(xiàn)金處理的政策和程序。

Administration

行政

§? Maintains the Daily
Log Book.

保管部門的日志。

§? Report the
guest/employee accident report.

及時(shí)提交所有客人/員工的事故報(bào)告。

§? Handle lost and found
items according to the policy and procedure.

根據(jù)酒店的“失物招領(lǐng)”的程序處理所有“失物招領(lǐng)”物品。

Payroll
& Productivity Management

薪資與生產(chǎn)力管理

§? Exercises efficient
Payroll Management/ Resource allocation through the establishment of a flexible
workforce throughout the Division. This will be based on the principles of a
flexible employee base (Full Time & Part Time employees), multi-skilling
and multi-tasking.

通過(guò)在整個(gè)部門內(nèi)建立靈活的員工編制，實(shí)施高效的薪資管理/資源分配。這將依據(jù)一個(gè)靈活的員工基數(shù)（全職員工及臨時(shí)工）、多技能及多任務(wù)的原則。

§? Directs subordinates
to ensure productivity meets the Hyatt International Food and Beverage
Operations Manual requirements.

確保生產(chǎn)效率和質(zhì)量達(dá)到凱悅國(guó)際餐飲部運(yùn)營(yíng)手冊(cè)的要求。

§? Focuses attention on
improving productivity levels and the need to prudently manage utility/ payroll
costs within acceptable guidelines ensuring optimum deployment and energy
efficiency of all equipment.

關(guān)注改進(jìn)生產(chǎn)力水平及在可接受的指引下謹(jǐn)慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高能效。

§? Ensures new technology
& equipment are embraced as to improve productivity.

確保擁護(hù)使用新的技術(shù)和設(shè)備以提高生產(chǎn)力。

§? Reviews and constantly
seeks Productivity level improvements of all employees through the process of
“taking work out of the system” (when appropriate) and through streamlining of
work process.

通過(guò)“減少工作項(xiàng)目”（適合情況下）及簡(jiǎn)化工作系統(tǒng)不斷檢視及發(fā)現(xiàn)提高員工生產(chǎn)力水平的方法。

People
Management

人員管理

§? Delegates
appropriately duties and responsibilities, to equipped and resourced employees,
nurturing and developing them whilst ensuring standards of operation and safety
are maintained.

協(xié)助所有下屬的發(fā)展，在工作中遵循經(jīng)營(yíng)、財(cái)務(wù)及行政管理的理念，并確保員工具有多技能并完成多項(xiàng)工作。

§? Through hands on
management, supervises closely all Food and Beverage Service employees in the
performance of their duties in accordance with policies & procedures and
applicable laws.

通過(guò)參與管理，對(duì)所有廚師進(jìn)行緊密督導(dǎo)，使他們的表現(xiàn)符合政策、程序及有關(guān)法律。

§? Delegates
appropriately duties and responsibilities to equipped and resourceful
employees, nurturing and developing them whilst ensuring standards of operation
and safety are maintained.

適當(dāng)分配職責(zé)和責(zé)任，以使員工掌握技能并獲得資源；在確保運(yùn)營(yíng)及安全標(biāo)準(zhǔn)的同時(shí)，關(guān)心并發(fā)展員工。

§? Instils and supports
the Training initiatives and philosophies of the company and works closely with
the Training Manager and Outlet Manager to develop a team of multi-skill
employees.

擁護(hù)并支持公司的培訓(xùn)理念，并與培訓(xùn)部經(jīng)理和部門培訓(xùn)員緊密合作，培訓(xùn)并發(fā)展員工。

§? Develops and assists
with training activities focused on improving skills and knowledge.

發(fā)展及協(xié)助針對(duì)提高技能和知識(shí)的培訓(xùn)活動(dòng)。

§? Ensures employees have
a complete understanding of rules and regulations, and that behaviour complies.

確保員工完全理解酒店的規(guī)章制度并遵照?qǐng)?zhí)行。

§? Monitors employee
morale and provides mechanism for performance feedback and development.

關(guān)注員工士氣并對(duì)工作表現(xiàn)及發(fā)展提供反饋。

§? Assists in conducting
the annual Performance Appraisals providing honest and appropriate feedback.

進(jìn)行年度表現(xiàn)評(píng)估，提供誠(chéng)實(shí)而適合的反饋。

§? Effectively
communicates guiding principles and core values to all levels of employees.

? 將指導(dǎo)原則和核心價(jià)值有效地傳達(dá)給所有員工。