


Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
根據市場劃分和市場來源,每日審核預訂信息及價格是否錄入準確。根據房間存量及房價的實時狀態,在系統中進行開關房/房價的操作。
Ensure clients’ satisfaction and adherence to Kempinski service standards.
確保客戶的滿意度并堅持凱賓斯基服務標準
Follow internal credit policy.
遵守內部信用政策
Follow up on lost business and bring information about them to the knowledge of the department superiors.
將商業損失和后續信息匯報給上級部門
Spot-check reservations made the previous day and check all VIP arrivals.
提前一天抽查預訂信息,確認所有貴賓的抵達
Test calls LQA / IFH results > 85%.
LQA/IFH的測試電話結果需>85%
Follow the internal up-sell programme for Reservations department.
遵循預訂部的內部向上銷售程序
Perform any other duties as assigned to them by management.
處理管理人員分配的其他工作