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崗位職責/職位描述

Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour.展現誠實，可靠，規范及專業的工作禮儀。Be fully knowledgeable about the hotel facilities, functions and local area information.熟知酒店設施，功能及當地區域信息.Be familiar with hotel emergency procedures.熟悉酒店對于緊急情況的程序。Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences.遵循酒店規定，賓客預定信息及喜好，準確地為入店賓客提供入住登記手續。?Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank.遵循酒店關于收銀員管理個人備用金的規定，準確地為離店賓客辦理結賬業務。Up sell and cross sell of hotel rooms and facilities to maximize revenue.推銷酒店其他房型及其他產品從而最大化增加酒店收入。Conduct foreign currency exchange for in house guests.為住店賓客提供外幣兌換業務。?? Handle pre-block room for VIPs or other special attention guests.處理VIP客人及其他需特殊照顧賓客的提前入住登記工作。Attend to all guest enquiries with poise in a helpful and professional manner.用樂意和專業的態度應答賓客所有的詢問。Handle city ledger payments.處理掛賬。Handle on day walk in reservation requests.處理無預定賓客前來登記及賓客的其他要求。Update guest profiles accurately in the hotel PMS and registration cards.準確地在酒店系統中更新賓客的資料以及填寫賓客入住登記卡。Work closely with other departments to ensure a seamless service flow for the guests to maximum guest satisfaction.和其他部門緊密合作以確保為賓客提供無可挑剔的服務從而最大化提高賓客滿意度。Balancing of all cashiers’ cash float at the end of each shift. Any discrepancy must be immediately reported to FD Supervisor/Duty Manager/Front Desk Manager.每個班次結束后確保現金無誤。任何差異必須及時向當班主管、值班經理或前臺經理匯報。