崗位職責/職位描述

Promotes HHonors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonors members receive personal and professional service that recognizes them as important guests and that their benefits are received.

確保為會員顧客提供優質專業的服務，發展客人加入會員。

Ensure prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewelled.

幫助客人拿取行李，確?？腿思皶r辦理離店，安排運送，同時歡迎他們再次光臨。

Handles and stores guests luggage in a safe and secure, organized and systemized way.

有條理的安放客人的行李，確保安全。

Familiar with information on facilities, attractions, places of interest, sights and activities in and around Hilton.

了解酒店周邊地區的旅游或活動信息，為顧客提供方便。