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崗位職責/職位描述

工作職責：
1. In the pre－event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
在活動籌備階段，與會議策劃人員溝通確定最佳會議室布局方案，就會議/休息環節安排、菜單規劃、餐飲協調、桌位布置、裝飾方案等提供建議，以提升會議效率與成效
2. Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
每日與各會議策劃人員會晤，匯報當日活動進展，核查消費明細、賬單及合同約定外的特殊費用，并審核最終結算預估
3. Plan and conduct pre－event meetings with clients and catering staff to determine potential enhancements to the guest experience
策劃并主持客戶與餐飲團隊的會前會議，共同探討提升賓客體驗的改進方案
4. Assigned upon situation, as the point－of－contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly
根據情況指派擔任聯絡人，提供即時協助以快速滿足客戶需求并確保活動順利進行
5. Ensure the organisation of post－event calls and Feedback Survey collection, and follow up with customers to obtain event feedback and identify further business opportunities
統籌安排活動后回訪及反饋調查收集工作，跟進客戶獲取活動反饋并發掘后續商機

任職資格：
1. 2年以上奢華品牌酒店銷售工作經驗；優先考慮具有長沙本地市場客戶資源的候選人。
2. 具備良好的中、英文書寫及溝通能力。
3. 熟悉和了解酒店餐飲、宴會及房務等運營部門的工作流程及相關標準。
4. 出色的語言表達及溝通協調能力，與跨部門團隊高效合作，解決客戶需求。
5. 抗壓能力強。