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崗位職責/職位描述

Mandarin Oriental Pudong, Shanghai is looking for a?Account Receivable Supervisor?to join our Finance team.

Are you a master of craft??Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.?

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.

?About the job

This position entails managing the credit department and all its related facets for the Hotel. This includes reviewing and approving/denying requests for direct billing, ensuring the collection and follow-up of delinquent accounts, instructing on and ensuring hotel staff adherence to proper credit policies & procedures in accordance with all GAAP, Governmental & Mandarin Oriental Hotel Group Standards.? This individual shall prepare, maintain and audit all Credit records to ensure the utmost of accuracy and organization of all Credit records.

As Account Receivable Supervisor, you will be?responsible?for the following duties

• Reviews, researches credit worthiness of applicants and approves or denies direct billing requests in a timely manner
• Maintains security of credit documents such as credit applications and Write Offs
• Maintains & ensures detailed listing & documentation of all credit & collection calls to document all possible steps were taken to avoid write-offs of uncollectible accounts
• Stays current on Local laws and Mandarin Oriental Corporate/Hotel policies regarding provision of credit and collection of debts
• Instructs? departments as to the correct procedures regarding credit policies, and ensures adherence to established credit policies
• Attends pre and post function & sales meetings where billing arrangements are involved
• Prepares and distributes, pre arrival group credit procedure materials for all departments
• Reviews in-house group/convention bills daily to ensure proper application of charges and that credit limit is not exceeded
• Works closely with Sales Dept., Catering & Meeting Services, Front Office Manager and Front Office personnel to service all group billing requirements.?
• Reviews daily high balance report, makes contact with transient guests as necessary to ensure adherence to established credit policy and procedures
• Schedules and oversees the work of support staff engaged in credit activities, trains and instructs colleagues reviews their work for accuracy (to ensure proper preparation of Guest Billing Statements and proper application of payments received)
• Follows up with client, whenever necessary, to verify receipt of billing statement, answers any questions that might arise
• Researches and resolves discrepancies or disputes in billing
• Prints and reviews Aging Report on a daily basis.? Ensure all City Ledger accounts are accurate (no check-out guests with? balances, and no positive balances for advanced deposits)
• Prepares 30/60/90+ day detail on Accounts Receivable Aging report, and reviews with Assistant Controller for determination of appropriate action steps to include; phone contact, continued hotel level collection efforts, collection agency, write-offs and reporting to credit authority
• Makes collection related phone contacts with delinquent accounts to verify status, prepare collection letters for mailing to delinquent accounts, report delinquent accounts to credit collection/reporting agencies when necessary
• Interviews, selects, trains, appraises, coaches, counsels and disciplines personnel according to Mandarin Oriental standards
• Establishes and ensures adherence to departmental and Mandarin Oriental guidelines, policies and procedures
• Evaluates individual colleagues performance, determines areas in need of improvement, or requirements for advancement, establishes goals, objectives and training needs required to achieve same
• Attends required hotel meetings to: keep informed of in-house activities/promotions and events; maintain communications with other departments throughout the hotel
• Conducts departmental meetings as required to communicate effectively with all credit department personnel to ensure that they are kept current with pertinent hotel information and activities
• Evaluates changes in guest needs, the hotels guest mix and industry competitive set to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Always makes meaningful suggestions for improvement or potential resolutions to any issues as they arise
• Prepare and send all invoices for tenants, concessions.? Ensure payment is received and applied on a timely basis.
• Prepare any requisite analytic reports to assist with the Month End Close.
• Perform any tasks as assigned by the Management

As Account Receivable Supervisor, we expect?from you:

• At a minimum, two years prior supervisory experience in hotel accounts receivable or collections
• Knowledge of collection and credit reporting procedures
• Strong organization and maintenance skills
• Effective management, leadership, organizational and communication skills?
• Ability to work flexible schedule to include weekends and holidays
• Proficiency in computer software applications to include Springer Miller Systems or similar Front Office system, All Windows based Accounting systems
• Strong Level of Proficiency in Excel
• Strong Team Player, enthusiastic to learn and accomplish the Finance Department & Mandarin Oriental Overall Goals

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance).
• Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus.
• Delicious work buffet meals & various team building activities.
• Support the internal talent transfer plan of the group worldwide.

We’re Fans. Are you?

上海浦東文華東方酒店正在尋找財務應收主管加入我們的財務部團隊。

您是精雕細琢的大師嗎？您想在一個共同榮耀的團隊中茁壯成長，在盡心盡責的同時彰顯誠信與尊重嗎？您擁有成長思維嗎？我們邀請您成為非凡卓越的粉絲。

文華東方作為一家屢獲殊榮的酒店集團，也是一些全球知名目的地的最豪華酒店、度假村和住宅的運營者，同時擁有豐富的開發渠道。集團因打造一些全球備受矚目的酒店、提供受亞洲傳統啟發的傳奇服務，同時代表最前沿的奢華體驗，而受到越來越多的認可。

上海浦東文華東方酒店是一家坐落在黃浦江畔的豪華酒店。酒店位于浦東金融區中心，將時尚風范、舒適和服務完美集于一身。我們對酒店的創意餐廳、寧靜的水療中心和現代設計倍感自豪。

關于工作

本崗位管理信貸部門及酒店所有與信貸相關的工作業務，內容包括審核、批準/拒絕直接付款請求；確保收帳、跟蹤欠款客戶、指導并保證酒店員工的工作符合基本會計準則規定的信貸程序，以及政府和文華東方酒店集團標準的信貸準則。準備、保留并審核所有信貸記錄以確保其準確性；確保所有信貸記錄保存完好、整理有序。

作為財務應收主管，您將負責以下職責：

• 審核、調查有價值的信貸申請, 及時批準或拒絕直接付款請求。
• 保持信貸文件安全，如信貸申請及壞帳。
• 確保掛帳和收帳記錄列出詳細的清單, 保留所有信貸文件檔案，采取所有可能的步驟避免未收回帳戶的壞帳。
• 遵守本地地方法規及文華東方酒店集團/酒店就有關信貸和收帳業務制定的最新程序
• 指導各部門員工遵守正確的信貸政策、程序, 確保工作符合信貸政策要求
• 參加涉及收帳安排的宴會等活動的預備會、總結會和銷售部會議。
• 為各部門準備并發放預抵團隊的掛帳程序材料。
• 每日審核住店團隊/會議的帳單，保證掛帳符合正確的申請程序, 并確保掛帳不超過信貸額度。
• 與銷售部，餐飲宴會服務，前臺經理及接待人員保持密切合作，確保符合團隊掛帳要求。
• 審核每日高額掛帳報表，必要時與暫住客聯系，目的是保證信貸政策和程序的執行。
• 安排并檢查與信貸工作有關的員工的工作，提供培訓和指導, 審核他們工作的準確性（以妥善準備客戶帳單和處理收到的付款）。
• 跟進客戶，必要時核實帳單簽收情況，回答客戶提出的問題。
• 調查和處理帳單的差異或疑問。
• 每日打印并審核帳齡分析報告。確保所有掛帳準確（客人離店無欠款，無透支押金）
• 準備詳細的30/60/90天帳齡分析報告，與副財務總監一起研究并決定采取適當的信貸催款行動, 包括: 電話聯系、酒店范圍內催款、聘請催款代理公司、壞帳及報告給官方。
• 給拖欠款項的客戶打電話，核實情況，準備催款信并郵寄給欠款客戶，必要時報告給催款代理公司。
• 按照文華東方酒店標準進行員工的面試、選拔、培訓、評估及督導。
• 制定并確保遵守文華東方集團的方針、政策和程序。
• 對每個員工的表現進行評估，提出需要改進的方面和要求，制定目標和培訓計劃。
• 參加酒店要求的會議：了解酒店內部的各種會議及促銷活動，與其它部門保持溝通。
• 按要求組織部門會議，與信貸部的員工保持有效溝通，確保他們了解酒店近期的活動信息。
• 在保持市場主導地位及財務業績的同時，評估客人需求的變化、酒店客人結構及行業競爭特點，推薦適當的產品/服務及必要的運作方式的變化以便令客人和員工滿意。
• 對任何出現的問題盡可能提出合理的改進建議或解決方案。
• 為客戶準備并發送發票；確保及時收到付款。
• 準備各類所需的分析報告，并協助月底關帳工作。
• 執行任何管理層委托的工作。

作為財務應收主管，我們對您的期望：

• 財經專業本科畢業
• 具有至少2 年在酒店財務應收部門擔任主管的工作經驗
• 了解收帳和信貸報告程序
• 具備組織和維護技巧
• 有效的管理、領導、組織和溝通技巧
• 能夠適應靈活工作時間，包括周末和假期
• 熟練使用各種電腦軟件，Springer Miller系統或相關前臺系統；及所有Windows應用軟件
• 熟練掌握并使用Excel軟件
• 中文和英語流利（聽，寫，理解）
• 積極的團隊成員，具有學習熱情并努力完成財務部及文華東方酒店的總體目標

我們對您的承諾

• 學習與發展。您的成功就是我們的成功。我們為您職業生涯的各個階段制定獨特的學習和發展計劃，讓您不斷成長。
• MOstay （同事住宿福利）。當您像我們的同事一樣工作非常努力，那么必要的休息是很重要的。作為 #MOfamily（文華東方大家庭）的一員，無論您身在何處，都可以入住我們的酒店。 MOstay 計劃為您和您的親人提供免費住宿和優惠房價。
• 健康與同事福利。找到正確的工作與生活平衡很重要，您的健康對我們來說意義重大。我們為全球所有同事提供各種健康福利和健康計劃（工作6個月后可享有補充商業醫療保險）。
• 有競爭力的薪酬和福利待遇，提供優越的四人間宿舍，擁有獨立衛浴，獨立洗衣機和冰箱，免費高速Wi-Fi，免費健身房和上下班班車。
• 豐富多樣兼顧各地口味的美味自助工作餐及精彩紛呈的文娛活動。
• 支持集團全球范圍內的人才內部調轉計劃。

我們是粉絲。您呢？