招賢納士
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- 職位性質(zhì)：全職
- 工作地區(qū)：上海市
- 招聘人數(shù)：1人
- 學 歷：不限
- 工作經(jīng)驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：英語(熟練)俄語(熟練)
- 國際聯(lián)號工作經(jīng)歷：不限
- 薪資待遇：6千-8千
- 職位有效期：2026-04-10至2026-07-09
職位：Guest Relations Supervisor 賓客關系主管
崗位職責/職位描述
Mandarin Oriental Pudong, Shanghai is looking for a?Guest Relations Supervisor to join our Front Office team.
Are you a master of craft??Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.?
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.
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About the job
Based at the Mandarin Oriental Pudong, Shanghai within the Front Office Department, The?Guest Relations Supervisor?reports to the Assistant Guest Relations Manager.
As?Guest Relations Supervisor?you will be?responsible?for the following duties:
- Guest Relations Supervisor will meet and exceed guest expectations by providing efficient and courteous personalized service.
As Guest Relations Supervisor, we?expect?from you:?
- Hotel Management School Graduate
- 2 years hotel experience in an administration role of guest services within a hotel of similar deluxe standing.
- Business Centre experience in a hotel of similar deluxe standing.
- Must possess a good verbal command of the English language ??
- Able to multi-task Computer Knowledge
- Good knowledge of MS office software
- Knowledge of Business equipment
- The ability to work well in a team environment
- Must possess good verbal and written knowledge of Mandarin and English Language
- Possess a pleasant and outgoing personality?
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance).
- Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus.
- Delicious work buffet meals & various team building activities.
- Support the internal talent transfer plan of the group worldwide.
We’re Fans. Are you?
上海浦東文華東方酒店正在尋找賓客關系主管加入我們的前廳部團隊。
您是精雕細琢的大師嗎？您想在一個共同榮耀的團隊中茁壯成長，在盡心盡責的同時彰顯誠信與尊重嗎？您擁有成長思維嗎？我們邀請您成為非凡卓越的粉絲。
文華東方作為一家屢獲殊榮的酒店集團，也是一些全球知名目的地的最豪華酒店、度假村和住宅的運營者，同時擁有豐富的開發(fā)渠道。集團因打造一些全球最受歡迎的酒店、提供受亞洲傳統(tǒng)啟發(fā)的傳奇服務，同時代表最前沿的奢華體驗，而受到越來越多的認可。
上海浦東文華東方酒店是一家坐落在黃浦江畔的豪華酒店。酒店位于浦東金融區(qū)中心，將時尚風范、舒適和服務完美集于一身。我們對酒店的創(chuàng)意餐廳、寧靜的水療中心和現(xiàn)代設計倍感自豪。
關于工作
工作地點位于上海浦東文華東方酒店，在前廳部，賓客關系主管向賓客關系副經(jīng)理匯報。
作為賓客關系主管，您將負責以下職責：
- 賓客關系主管需根據(jù)公司準則，通過提供高效禮貌的優(yōu)質(zhì)服務達到并超越客人期待的標準。
作為賓客關系主管，我們對您的期望：
- 酒店管理學院畢業(yè)生
- 2年酒店管理工作經(jīng)驗，在類似的奢華酒店從事客戶服務工作。
- 具有類似豪華酒店商務中心工作經(jīng)驗。
- 必須具備良好的英語口語能力
- 具備多任務處理能力
- 熟練使用辦公軟件
- 商務設備知識
- 能夠很好地在團隊中工作
- 必須具備良好的普通話和英語口頭和書面知識
- 性格外向開朗
我們對您的承諾
- 學習與發(fā)展。您的成功就是我們的成功。我們?yōu)槟殬I(yè)生涯的各個階段制定獨特的學習和發(fā)展計劃，讓您不斷成長。
- MOstay （同事住宿福利）。當您像我們的同事一樣工作非常努力，那么必要的休息是很重要的。作為 #MOfamily（文華東方大家庭）的一員，無論您身在何處，都可以入住我們的酒店。 MOstay 計劃為您和您的親人提供免費住宿和優(yōu)惠房價。
- 健康與同事福利。找到正確的工作與生活平衡很重要，您的健康對我們來說意義重大。我們?yōu)槿蛩型绿峁└鞣N健康福利和健康計劃（工作6個月后可享有補充商業(yè)醫(yī)療保險）。
- 有競爭力的薪酬和福利待遇，提供優(yōu)越的四人間宿舍，擁有獨立衛(wèi)浴，獨立洗衣機和冰箱，免費高速Wi-Fi，免費健身房和上下班班車。
- 豐富多樣兼顧各地口味的美味自助工作餐及精彩紛呈的文娛活動。
- 支持集團全球范圍內(nèi)的人才內(nèi)部調(diào)轉(zhuǎn)計劃。
我們是粉絲。您呢？
