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崗位職責/職位描述

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.


About the location:
Beijing’s most dynamic business and residential area – the Liangma area of CBD (Central Business District) in northeastern Chaoyang. Four Seasons Hotel Beijing is minutes from the 798 Art District, Third Diplomatic Precinct and Sanlitun entertainment area. Chinese tradition meets modern comfort and style in this calming 5-star sanctuary of refinement, style and highly personalised service by sanctuary of refinement, style and highly personalised service by the world’s leading luxury hotel brand. Four Seasons showcases a landmark, exclusive address that beats to the pulse of China’s compelling landmark, exclusive address that beats to the pulse of China’s compelling capital. It unites like-minded sophisticates from East and West, and connects them to the best of Beijing’s culture, prestige and vitality. Exuding all the warmth and flair of its surroundings, the Hotel is a welcoming enclave that instills a sense of pride and belonging. Two signature restaurants, a world-class spa and the city’s finest event space offer an ease and elevation of service and comfort that is uniquely Four Seasons, beating to the pulse, prestige and vitality of China’s cultural heart.


About the role
The Four Seasons Hotel Beijing is looking for Intern who shares a passion for excellence and who infuse enthusiasm into everything they do. Working in Guest Service, Intern reports to Guest Service Supervisor.
We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:
·Commitment to supportive teamwork and open communication
·Responsibility for ongoing enhancement of their skills and performance
·Recognition of personal accountability for their own actions and the outcomes of those actions
·An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company
We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us."
Four Seasons Hotel Beijing provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What you will do 工作職責
1. Delivers the brand promise and provide exceptional guest service at all times. 確保遵循品牌承諾并始終提供優異的對客服務。
2. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, Feedback guests’ complaints to Assistant Manager/Duty Manager immediately. 禮貌并有效地處理客人和員工的投訴或詢問，將客人投訴立即匯報至助理經理或值班經理。
3. Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. 確保服務符合品牌標準的基本要求，適時提供更多可供選擇的品牌服務。
4. Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. 確認預抵和離店的詳細信息，并提供行李和運輸以及客人的要求的其他服務 。
5. Delivers and picks up guest baggage as assigned by GRO - Concierge. 安排運送和拿取由禮賓部所分配的行李。

What you bring 任職條件
1. College graduate or Certificate in Hotel Management 大學畢業文憑或酒店管理畢業證書
2. Had experience in Guest Services Operations 有賓客服務部工作經驗
3. Intermediate English ability 中等英語水平

What we offer 享有福利
? Competitive Salary, wages, and a comprehensive benefits package 具有競爭力的薪資待遇及全面的福利
? Excellent Training and Development opportunities 優質的培訓與發展機會
? Complimentary Accommodation at other Four Seasons Hotels and Resort 可免費入住其他四季酒店及度假村
? Complimentary Dry Cleaning for Employee Uniforms 員工制服免費干洗服務
? Complimentary Employee Meals. 免費員工餐
? Various staff activities and celebrations including birthday leave. 各類員工活動及慶祝福利，含生日

Schedule & Hours 工作時間
? 40 working hours per week 每周工作 40 小時
? Willing to take flexible shifts arrangement based on work requirements 愿意根據工作需求接受靈活的排班安排

Learn more about what it is like to work at Four Seasons – Visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
http://www.776en.com/1154097
WeChat: 北京四季人文部