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崗位職責(zé)/職位描述

Implemented and delivered LQA standards to every guest in daily operation.

在每日的對客服務(wù)中遵守和執(zhí)行LQA。

Honesty is a work basis, ensure implement on work with honesty all times.

以誠信為工作基本，在任何時(shí)候都需要誠實(shí)的執(zhí)行酒店所有財(cái)務(wù)制度。

Knowledgeable about all events and information of the immediate and surrounding area, while provide new information for maintaining a library of relevant information.

熟知酒店周邊區(qū)域所有各項(xiàng)活動和信息，并不斷保持信息資料庫的更新。

To be efficient and prompt handling and delivery of all messages, facsimiles and parcels throughout the hotel.

高效和迅速的處理和交付酒店內(nèi)所有信件、傳真和包裹。

Strictly to follow all Concierge Policies and Procedures are adhered.

嚴(yán)格執(zhí)行部門各項(xiàng)政策與程序。

Directs guests and visitors to any of the Hotel’s facilities.

指引客人及來訪者到任何酒店的設(shè)施。

To keep the cleanliness of the Concierge counter, equipment and storage, and responsible for the maintenance of all Concierge equipment.

保持禮賓臺，禮賓設(shè)備和儲藏間的衛(wèi)生，對所有禮賓部運(yùn)營品的維護(hù)保養(yǎng)負(fù)責(zé)。

Implement that all information requested by the local police authorities are adhered.

嚴(yán)格遵守并實(shí)行由當(dāng)?shù)貓?zhí)法部門所要求的全部事項(xiàng)。

Patrol around designated area to ensure safety and security.

執(zhí)行守護(hù)和巡防勤務(wù)并保障所轄區(qū)域安全。

Welcome hotel guests and direct them to the parking lot.

?予入店賓客表示歡迎并引導(dǎo)車輛進(jìn)入停車場。

Advice and direct guests and vehicles which blocked the front entrance and driveway to ensure smooth traffic flow.

對堵塞在正門和車道主線的人流與車輛進(jìn)行婉勸和疏導(dǎo)，保證該線暢通。

Politely farewell guests when they are exiting. Randomly check suspicious persons and items with courtesy.

對離店的客人要表示歡送，并對可疑的物件和人員要隨機(jī)禮貌查詢。

Advice guests not to carry dangerous, flammable, explosive items while entering the hotel. If necessary, deposit items to the Security Department.

對帶有危險(xiǎn)品、易燃易爆品入店的客人要婉勸或交至安全部保管。

Enhance the night patrol and increase alertness at entrance, when find drunk guests, notify the monitoring to follow-up

加強(qiáng)夜間門前巡邏和警戒,醉酒客人通知監(jiān)控跟進(jìn)。

Coordinate and work closely with Fire Control officer.

與消控員保持緊密的聯(lián)系和工作協(xié)作。

Responsible for self-mistake breach of duty discipline and misconduct.

對自身在工作中的失誤、失職、違紀(jì)或?yàn)^職行為負(fù)責(zé)。

Maintain a good daily working performance report.

做好當(dāng)班工作日值及崗位交接工作。

Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的職責(zé)和被指派的職責(zé)。

Recognize guests, acknowledge their arrangement, and engage with them in a polite way at any possible moment.

認(rèn)知客人，了解其安排，并隨時(shí)與客人展開親切并主動的溝通。

Maintaining good customer relationship. Implement for the provision of friendly and efficient service to all guests.

與客人建立并保持良好的關(guān)系。負(fù)責(zé)提供給客人友善、有效的服務(wù)。

Remains observant and responds to each guest who approaches the reception/Front Desk.

保持關(guān)注每一位抵達(dá)酒店的客人并主動問候。

Full utilization of all kinds of system to embrace guest experience

充分利用各類酒店管理系統(tǒng)和軟件以提高賓客體驗(yàn)。

Consistent to keep with high preference, initiative, and hospitality service attitude.

一貫保持高標(biāo)準(zhǔn)，主動性和殷勤好客的服務(wù)態(tài)度。

Focuses on the stay experience for ALL members.

致力于提升雅高心悅界會員的入住體驗(yàn)。

Diploma or Degree preferably in hospitality or related field

酒店管理或相關(guān)專業(yè)的本科或?qū)？茖W(xué)歷

Relevant experience in a similar position in a renown international hotel brand

在知名國際酒店內(nèi)從事類似崗位的經(jīng)驗(yàn)

Excellent oral and written skills in Mandarin and English

優(yōu)秀的中英文聽說讀寫能力

Familiar with LCAH processes or other loyalty programs

熟悉雅高樂雅會或其他忠誠會員計(jì)劃

Excellent interpersonal & communication skills

優(yōu)秀的人際關(guān)系和溝通能力

Service oriented with an eye for details

以服務(wù)為導(dǎo)向的敏銳洞察力

Good presentation, influencing skills

優(yōu)秀的表達(dá)、影響能力

Adaptable and flexible and able to embrace and respond to change effectively

適應(yīng)性強(qiáng)，靈活并能有效地接受和應(yīng)對變化