Cleans assigned guest rooms according to standards established by the hotel.? It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
根據酒店所建立的標準清潔所分配到的客房。這其中包括,但不僅限于這些,做床,打掃房間和家具的灰塵,補充房間用品和浴室的備品,清潔浴室,和吸塵。
Whilst cleaning the room, verifies that all is in proper condition and order of functioning and reports to Supervisor any items that need repair.?
清潔房間的同時,確定在適當的狀態下和功能使用的情況,任何需要維修的要向主管進行匯報
Cleans corridors and floor public areas around guest rooms assigned.? Also maintains cleanliness of equipment and pantries.
清潔走廊和所分配的客房周邊的公共區域。也要保持設備和服務間的清潔。
Keeps himself/herself informed of hotel product and service knowledge in order to answer guest questions.
他/她個人要堅持掌握酒店物品和服務知識以便回答客人的問題。
Answers all guest questions / requests in a friendly and caring manner, takes appropriate actions or if needed, refers the matters to the relevant persons to handle.? It may be providing information, giving an extra item such as a towel, etc.
以友好和善的態度回答所有客人的問題/需求,或是如果有需要采取適當的行動,將事情反映給相關人員予以處理。也許是提供一定的信息,給出額外的物品例如毛巾等。
Writes down on his/her assignment sheets relevant information for record purposes and possible future inquiries.? At the end of shift, reports special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
在他/她的工作單上記錄下相關的信息以用來存檔和將來有可能的需要。在當班結束時,報告需要特殊關照的客人,差異房的狀態,不平常的情況,需要跟進的事故,保證連貫性和客人的滿意度。
Verifies the physical status of room and updates Order Taker of any discrepancies found.
確定房間的狀況和修正文員所發現的任何差異情況。
Reports at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.
立刻向主管和文員報告失物招領的事宜同時協助文員進行處理。