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崗位職責(zé)/職位描述

Responsible for guest satisfaction and serving food and beverages.

負(fù)責(zé)客人滿意度和餐飲服務(wù)。

Follow up the assigned service flow and task.

跟進(jìn)分配的任務(wù)和服務(wù)流程。

Briefs personnel on preparations, service and content of menu items.

指導(dǎo)人員做好準(zhǔn)備、服務(wù)和理解菜單的內(nèi)容。

Reports records of Sales, guest complaints, solutions and all concerns
pertaining to personnel or equipment to Superiors.

向上級(jí)報(bào)告的銷售記錄，客人投拆、解決辦法及所涉及的人員或設(shè)備。

Assist other Food & Beverage Outlets in their operations within peak
times when needed

當(dāng)需要時(shí)在高峰時(shí)期協(xié)助其他餐廳的運(yùn)作

Takes orders, promotes outlet’s specials and serves in accordance to the
established standard.

負(fù)責(zé)下訂單，推銷部門特色菜，按照既定的標(biāo)準(zhǔn)服務(wù)客人。

Carry out pre-service duties and mis-en-place.

做好服務(wù)前的崗前職責(zé)和準(zhǔn)備工作。

Ensure grooming and general appearance of talent conforms to Hotel
standards.

確保人才的儀容儀表符合酒店標(biāo)準(zhǔn)。

Ensure adequate supplies of materials, and requisition for general
supplies.

確保材料供應(yīng)充足，并申請采購所需的物品。

Ensure all fixtures and operating equipment is in good working condition.

確保所有的設(shè)施和操作設(shè)備處于良好的工作狀態(tài)。

Ensure good general appearance and maintenance of restaurant working
areas.

確保餐廳的美觀和維護(hù)工作。

Carries out assigned duties.

完成分配的任務(wù)。

Attention to detail, perfectionist.

注重細(xì)節(jié)，追求完美。

Takes every opportunity to be a “sales person” and promote special
events, promotions and facilities.

抓住一切機(jī)會(huì)成為一名“銷售人員”，推廣特殊活動(dòng)、促銷活動(dòng)和設(shè)施。