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崗位職責/職位描述

In the absence of a Manager, conducts shift briefings to ensure hotel
activities and operational requirements are known.

當經理不在場時，負責人才的監督和管理指導，確保部門的正常運行。

Endeavour to resolve all complaints during shift and logs all complaints
in log book for further follow up.

全力解決客人的投訴，并負責將所有投訴進行記錄和跟進解決。

Supervise cash handling and banking procedures.

負責監督現金操作和交接程序。

Prepare daily banking and cash flow reports.

填寫部門營業收入報表。

Establish and instruct talent in cash security procedures.

建立和指導人才正確處理現金程序。

Deal with irregular payments.

處理非日常的付款。

Supervise the maintenance of service equipment.

監管和維護服務設備。

Monitor standards of guest facilities and services.

監督客人設施和服務標準。

Control stock and monitor security procedures.

控制庫存和進行安全監督。

Assist with menu and wine list creation.

協助開發新菜單和酒水單。

Supervise functions.

監督和管理所有餐飲活動。

Supervise outlet service.

監督和管理部門服務標準。

Recruit, manage, train and develop the Restaurant team.

招聘、管理、培訓和發展餐廳團隊成員。

Deals effectively with Talents from diverse backgrounds

有效地處理來自不同背景的的人才。

Avoids overusing status or position power

避免過度使用身份或職位權力

Earns a reputation for fairness and approachability

做到和藹可親，平易近人。

Ensure that guest and Talent information and transactions are kept confidential during and after employment with the company

確保在職期間和離職后，為客人和人才信息和事務保密。

Ensure wherever possible that talents are provided with a work place free of discrimination, harassment and victimization.

確保人才不會受到與工作場所相關的歧視，騷擾和侵害。

Treats complaints of harassment and discrimination promptly and confidentially

及時并且保密地處理騷擾、歧視的投訴。

Treat customers and colleagues from all cultural groups with respect and sensitivity.

謹慎和尊重地對待不同文化群體的客戶和同事。

Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

識別和謹慎處理那些可能會引起交叉文化引發的沖突或誤解。

To continuously seek ways to assist management in the outlet to maximize revenues and profit.

想法設法，協助管理餐廳部門的收入和利潤提高。

All Talents may be assigned to other duties in the hotel as and when required by business levels.

所有人才都要求體現酒店節能意識并有效地操作節約成本的程序。