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崗位職責/職位描述

Escort guests to their preferred table or reserved table and seat guests according to restaurant standards

陪同客人前往喜歡的餐臺或預訂的餐臺，按餐廳標準安排客人就坐。

Take telephone bookings and document in the Reservation book according to restaurant standards

接聽電話訂位并按餐廳的規范在預訂冊上記錄。

Train wait staff and bus staff in hostess standards

按領位員的標準培訓員工。

Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor

周到的為客人服務，并盡可能解決客人的投訴，向上級領到報告所有事件。

Maintain responsibility of cleanliness of hostess stations

保持迎賓臺的清潔。

Maintain responsibility of cleanliness of all menus and drink menus

保持所有菜單和飲料單的清潔。

Assist with beverage service

協助飲料服務。

Assist with food service

協助食品服務。

?Maintain detailed knowledge of menu, including daily specials

對菜單有具體的了解，包括每日特價。

Ensure tables are cleared quietly and efficiently

確保迅速且高效的清理餐桌。

Carry food and beverage trays in a safe manner to minimize breakages

安全的舉餐盤使破損將到最低。

Complete dockets accurately and clearly

準確和清楚的填寫收據。

?

Maintain current information on all general activities of the hotel

了解當前酒店所有的活動。