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崗位職責/職位描述

·????????Welcomes and warm greeting toguest who arriving at the hotel ?

·????????熱情問候酒店的賓客，對其到店表示歡迎

·????????Prepare daily arrival reportsand remember VIP or frequent stay guests name. Try to address each guest bytheir name.

·????????準備好當天工作報表并熟記VIP客人和經常入住賓客的姓名。盡可能在對客時能稱呼客人的名字。

·????????Taking care of revolving doorat entrance, especially when children go through it, conduct efficient actionwhen children stuck in and call for further emergency first-aid service to GuestService Manager

·????????關注酒店的旋轉門，在有兒童通過時需小心，在發生問題和有緊急事件發生時做出快速反應并及時通知酒店的賓客服務經理。

·????????Remain current-in all hotelinformation: events, promotion etc. Answer guests inquiries on Hotel facilityand city information.

·????????熟知當天酒店的所有活動為賓客提供必要的信息。

·????????Attend daily briefing

·????????參加日常部門例會???????

·????????During break, assist VIPReception Lounge colleague to process check in. Meets and greets VIPs, returnguests to provide warm welcome and fond see-offs.

·????????在休息輪換時，協助貴賓接待廳同事一起幫助客人辦理入住，問候貴賓，回頭客

·????????Assumes other duties asassigned by the Front Office Manager / Director of Rooms / Executive AssistantManager.

·?????????執行可能由前廳部經理/房務總監/行政助理經理安排的任務

·????????Actively participate in thepromotion of hotel products and publicity

·????????積極參與酒店產品和宣傳的推廣